Acantilados

A quiet.and peaceful place.

Got there 10 till 3 they said I needed to wait till 3 because check in is at 3. At the restaurant the food was served cold after waiting for a long time to get it them some of the food tasted spoiled them they said they could replace it with another plate they insisted to replace it with another plate my wife finally decided to try another dish the dish came and it was extremely salty she didn’t eat but we still paid for it. Them I ordered coffee it took them 10 minutes just to get 2 cups of coffee. When it came time to pay there was a delay on getting my credit card back and the restaurant was only like 15% full. The w glass around the balcony was dirty the employees early in the morning were cleaning and making a lot of noise with doors and talking and walking on the hallway. When it came time to check out I had to wait until someone went upstairs to see if everything was ok with the room them they told us we can leave. I felt like they thought I was stealing something or or I destroyed something. The people that check you in and out are not friendly at all they don’t even greet you or thank you for you staying there I have stayed at many hotels in the past and that’s what I have seen but in this hotel I was very disappointed

Cosas que deben mejorar para hacer una gran experiencia: Agregar mas almohadas a la cama; poner sillas y mesita en la terraza; eliminar el sistema de olor del baño de la habitación (no son baños públicos y el olor del químico es molesto); tapar el foco LED del AC molesta al dormir u ofrecer tapa ojos; mejorar la iluminación del baño, mi esposa no se veía al maquillarse.

Was amazing

The service at the restaurant was terrible, the food nothing special. Extremely overpriced for the quality of the service offered.

The overall stay was great! The staff was professional and very inviting. Jose and Pedro went beyond to make sure we were comfortable during the visit and making us feel like we were part of the family. The views were picturesque and relaxing to hear waves crashing during sunset and sunrise. We shall return!

The place is beautiful it was so sad to see how bad the management is they should focus on treating the customers better because is not a cheap place to be !

The location was amazing and super clean. Enjoyed the food and the beach view. Will definitely go back!!!

Hotel is beautiful and we had an amazing view from our 3rd floor suite! Very clean and for the most part the staff was very friendly. I wish the balcony had at least 2 chairs where we could sit at night and enjoy the breeze and the sound of the waves. Also restaurants and bars close too early at 8pm. After that there’s nothing to do on the property. Our favorite part was the salt water pool. We loved the oxean water crashing on us. Overall we had a great time and would definitely come back and recommend to our friends.