Stayed the first night in a luxury villa with private pool - the villa itself was comfortable and had a great view over the valley, but the plung pool was small, cold and located under a tree and thus quickly got very dirty, so we didn't use it. Had to move villas the next day as the aircon in the first villa broke - were moved to a bigger villa with a private jacuzzi. The latter was also to cold for comfort and this villa had no view, but the villa itself was nice. Breakfast was good and the complimentary High Tea in the afternoon was a nice touch. The view from the main pool was stunning, so we spent most of our time there. Also enjoyed the lap pool and the common jacuzzi (which was heated). Shuttle serived into Ubud worked fine. Booked a day trip through the hotel and was very disappointed - had a private car with driver and guide at a significantly higher price than what you get in Ubud town, but was ok with this, as we were lead to believe that we could customize our tour and go where we wanted. However, the guide only wanted to take us on what amounts to a standardized tour of all the tourist dives (where they get commission to bring you) - including an terrible restaurant at Kintamani; the view of the vulcano and lake was good, but the food was AWFUL (buffet where the plates were dirty, hot dishes were cold, food bland and tasteless and the meat chewy) and we both ended up with an attack of the Bali belly the hext day... Avoid!