The Westin Bonaventure Hotel and Suites, Los Angeles

Always a pleasant comfortable stay

Great view, great service, decent price.

Instructions about the changes in service and additional cost was not included in the check in process. Front desk staff was very abrupt and and appeared very impatient.

Stayed two nights with my girlfriend and let’s just say I would not recommend this hotel if you are on a couple vacation. The hotel it’s self was a bit dirty i’m sure the staff could of kept it more clean especially with this pandemic going on. The valet was not a good experience waited 20 minutes or more just for them to bring the car down, at some point the valet just gave us our keys tools us to the back of the staff room and we walked to go get our car ourselves. On top of that the phone in our room that we stayed in did not work so we had to call off our personal cell phones and was on hold for 10 min just to talk to the valet all to just grab our own keys and walk ourselves to the car. I wasn’t aware that the valet was $100 on top of the commission fee for drinks food or snacks which I did not use. I asked to receive the $100 commission fee back because I didn’t use it. and most hotels will hold on to the money and give it back if you don’t use it, but not this hotel. The lady at the front desk said I wasn’t getting any money back. She did agree to reimburse me $49 for one night. Over all I don’t think I would stay here again and the place smelt like cigarettes even when I was wearing my mask.

Phone in room didn't work. I could hear the person above me talking and playing music through the vent in the bathroom. The valet are careless when parking cars in a 49.00 a day parking space.

Yamileth was great. Super informative.

The view was amazing I just wish the suite had a microwave

Rooms were dirty. Smelled of smoke. There was definitely no -post COVID deep cleaning that took place here

Needs remodeling. Rooms too small. Escalators not working. Parking fee too high. Bad location off freeways. Valet closed. Food excellent excellent views

As I was walking in the lobby with my son a guest with a dog not on a leash nib at my son , I asked the guest to put the dog on the leash and she refused , I talk to the manager at the front desk and wasn’t much help , my room smell like wet clothes, for the price I paid for my stay was not worth it!