We booked on august 2025, asking a silent room far from elevator noise. Arriving on dec 31st, we get a Room with the bedwall back glued with the steel cable elevator cavity, hearing any single cable movement. For 10 nights . That's unacceptable. We told the reception right away. 2 days after every NEW guest after new year's eve already checked in. So they had NO consideration for our request. The only option was from 21st to 3rd floor, as more silent room. Closer to the street. Speechless. Housekeeping service needs improvement. Every single time we went back to our room, toilet paper, paper cups, and most of times....hand soap bars were missing. All room doors close with a loud slam. If you're into some relaxed and longer sleeping time, forget it.
Not a 300 usd per night room. 2 stars just for the location and late checkout allowance.