6/10 – Bra
26. februar 2025
The hotel is very nice and has great views from many of the rooms. The staff at the restaurant were more than friendly and the food was perfect. Unfortunately our premium room was next to the elevator shaft which made loud noise all night. The following morning I asked for a different room and was given the same room location, but on the other side of the elevator shaft. After this we ended up at a third room across the way which was a bit quieter, however the heater was broken. We called to have it fixed and the service person came up, fixed it, but did not close our room door. The hotel did adjust part of our bill and did leave us a food plate and bottle of wine, but I really just wanted them to say sorry. Sorry for a lost night of sleep on my vacation and for so many issues. I wrote an email to the general manager but he would not get back to me and I only spoke with the same person who I had the issues with all along. Again, he never apologized and I wonder if he was on vacation and had the same issues, would be want to be treated how I was? Many other people in line were treated with a large amount of respect and kindness, this was not the case with me. I hope if you stay at this hotel, you can get a room far from the elevators.
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