Omni Los Angeles Hotel at California Plaza

Very nice hotel in downtown LA. Awesome staff, nice sized rooms and amazing beds.

Two day stay. They allowed us to check in and staff took our bags to the room while we dashed off to Staples Center for a game. The room was standard, shower was basic, so not sure where the high price comes from. Great proximity to museums for sure. Food is great elsewhere, too expensive at hotel.

Was on business trip and unfortunately decided to stay here with only brief research. Received terrible service from the beginning of pulling up into the valet. Not sure if my vehicle was not up to par or might have been the way I was dressed. However had to go up to one and ask one to take my truck. They still have the nerve to ask me if I am staying here after I took my own bags down from my truck. While I watch another individual pull up in a different vehicle and him helped in a completely different manner. Tried to check in and received by a group of guys at the front desk acting like a pair of high school boys. When they were finally done laughing one finally acknowledged me and asked if I had been helped. After standing there in front of them with my bags that I couldn’t even hold all together since no one offered assistance with my bags like everyone else got. Finally received a room on the 7th floor, that looked like it had just been used. The room smelt disgusting like dirty laundry or something. Attempted to go downstairs to try the restaurant however also received no greeting. Was advised by the bartender after standing there for 5 minutes if I wanted a table it was open seating. So I selected a table and waited for a waitress. Only to wait for 30 minutes and no one acknowledge me. Overall experience at hotel was very unfortunate. Being white seems like it definitely impacts the experience positively.

Vanessa at front desk greeted me like a friend. She made sure my stay was exceptional. Bryan at restaurant made sure I got a coffee and an amazing meal. Great accommodations and beautiful property.

Very clean and quite room size was very good and the bathroom also . Doormen were really nice, we checked before the check in time , around one pm with no problem .