4/10 – OK
8. oktober 2019
Try to avoid
The location next to the beach and the art deco style should be good, but it is not a good choice. The level of service is not what you should expect and you might get the impression that the staff thinks they are much cooler than the guests. When checking in late in the afternoon the front desk is not very interested in you and when we headed to the beach chairs the beach captain didn't bother to look at us when we asked for four chairs. We were two adults with children they charge you extra for two beds, and the staff got somewhat annoyed when we after 15 minutes asked if we could have towels. It was much more interesting looking at phones or tablets instead of the guest. The Bulgarian waiter tried her best, but it was not a very great beach experience. A little insecure about the service level we remembered the front desk to secure that the extra bed for the children was made up. We had booked a suite so the children could sleep at the sofa bed. We asked for this at 6 pm going out for dinner and we were disappointed when we came back at 10 pm and nothing was prepared. After almost 25 minutes a single attendant showed up. We had to help him move the furniture and then he started to search for the pillows and a mattress. It took us almost an hour before the children could go to bed. The next morning I told the front desk that I was disappointed, but it didn't impress them. Leaving the hotel nobody asked if we had enjoyed our stay, maybe they already knew the answer?
Andreas, familiereise på 1 natt