This is one of the worst hotel experiences I have ever had. The hotel is old and worn down.
We got to look at 3 different rooms when we checked in, and chose what looked best. That says a lot!
The rooms appear very dirty. Although we ordered cleaning every day, this never got better during our 10 days stay. They simply can not wash. The floors are dirty, surfaces in rooms and bathrooms are not washed, and there is hair everywhere. Not sure if this is from the cleaning staff, or comes with the equipment from other rooms. As you live there, you feel more and more the smell of mold. Mostly in the bathroom, but also where you sleep.
Our toilet was completely loose and leaked water all over the floor. Although we told the staff it took 7 days before this was fixed (and that probably because we had complained about our stay to hotels.com).
The staff seems unmotivated and do not care about their guests. Nothing happens when you tell them about differnet problems Unfortunately it was a lot for us, since nothing worked (even the iron was broken).
The breakfast that is included we had to cut after the first day. We can of course live with the fact that there is no selection there. But that it was as dirty as in the rooms is really bad. Felt it was a health risk to eat breakfast. Everything you grab is dirty. Plates, glasses and cups are dirty too. Only plus is that they had disposable cutlery that was wrapped in plastic.
Would strongly recommend to find another hotel in Miami