The Kimpton Muse Hotel

From the outside, the hotel is no different than the thousands of hotels in NYC. No rating on the inside as most NYC hotels have scrapped things due to COVID19. The rooms are very nice. They have a modern look to them and depending on the room type, come more amenities which make the room even better. My overall rating would have been a five, but my check-in wasn't the best experience. When I checked in, Barbara (I believe is her name) was very friendly and welcoming. However, another hotel guest approached her while she was checking me in and decided her conversation with the guest about a free coffee was more important than finishing checking me in. I stood there for about three minutes, watching her hold my room keys, while continuing to hear how the barista has been overwhelmed with all the changes taking place and that's why he probably forgot to give her a free coffee since the other guest had given him her card. TMI for me. I just wanted my room key. But that wasn't it. I went to my room and directly went into the bathroom to check out the soaking tub I would enjoy with ice water. Unfortunately, there was no soaking tub to find. I went back to the lobby and told them I had been given the wrong room. Barbara, immediately went on the defensive stating she had given me the room for which I paid. A better approach would have been to say, "Let me find out what's going on." There was a man behind the counter who took over and provided a resolution.

Room was nice and big. Love the decorum . Bathroom was also very nice . Can't wait to come back

Great service, friendly staff - very cold drafty Windows and seemingly outdated heating system...elevators were really slow most of the time but not terrible. Loved their pet policies for our 1 year old pup!

This hotel was wonderful. The staff was friendly, the bathroom was gorgeous with a great shower, and the room was much more spacious than most other hotels of the same price point in NYC. I plan on staying here again.

Very nice clean king bed room, well appointed, very trendy look, cool bathroom neat lighted mirror. Lobby needs work (upgrade) !!!!

* Extremely loud heating * Bedding service not good * Extra cost of US$ 40 per day for amenities and service * BF is quite poor

Just what we needed and convenent location. Modest sized rooms. Friendly front desk.

Great hotel in great location. We took a quick family trip to see some Broadway shows. Walked to both shows and ate at incredible restaurants. Already booked another stay for next month when we come back.

Hotel is great. Amazing location and beautiful rooms; however the bar does not open till 5 PM and only breakfast option is a buffet. When on vacation it’s nice to grab a drink when u get back from shopping etc. Staff is super nice and accommodating but disappointed with the bar hours, no room service etc.

Great front desk service and everyone was very helpful. Everyone in hotel couldn’t have been nicer. Only complaint was there was just shade on window - no blackout. Fortunately it wasn’t a sunny day, otherwise we wouldn’t have slept in. I prefer blackout curtains/shades in rooms. Pretty room though