W New York - Union Square

Great location and service. Rooms OK for NYC standards. Would definitely return.

We had a nice stay but were very disappointed to discover at 10.32am that they stopped servicing breakfast at 10.30am and the kitchen was closed until 11.30am preparing for the lunch turnover. Not a huge deal if you plan for it but communication of that would have been helpful.

This is a pleasant hotel in a great location across the street from Union Square and the 23rd St. Subway. Beds are comfortable and water pressure in the shower is excellent. No slam hotel rooom doors is a welcome touch. However, the heat is finicky - sometimes it just blows cool air. Room service is very pricey. Note: you can ask for a coffeemaker! Didn't know this til my last day when I found a tiny note about it in the room. Whole Foods is a 5 minute walk away and Eataly a 15 minute walk away. CVS right next door. Staff very helpful and friendly.

Location was awesome as was the staff and rooms. The bed was not comfortable.

It was a great place to stay. Everyone was very nice and attentive.

Had a corner room. Very nice amenities. Bed is actually shorter than usual but didn’t seem to make a difference. Mini bar items are wildly expensive but what do you expect for a Manhattan hotel. Hotel group charges some $25 fee which we used toward two items at the mini bar. Staff is friendly and we had no issues. Room isn’t worth the supposed $400+/night price that was listed as the room was on sale but, again, what Manhattan hotel room is worth that much.

The hot water was off and though it wasn't the hotels fault, they didn't seem to care at all about the inconvenience.

So strange, No electric kettle in the room, we cannot make hot coffee or tea. We stayed in different W hotels and many other hotels, they usually have coffee or tea maker, such like W hotel did not provide it, very disappointed.

Hotel I have stayed at before several times but this time we were greeted with a mandatory $25 “resort fee“ upon check in. We were given the option of applying this amount to room service but if we did so we would be charged another $10 delivery fee to ride it up the elevator as well as a nine dollar tax, bringing the grand total to $44 for eight hotel cooked chicken wings and fries. After doing some research I have found that there is a Marriott wide class action lawsuit about this practice. I won’t be staying at Marriotts again until this practice has been eliminated.

This is an old hotel and needs updating They have a hidden charge called a destination fee which is completely unnecessary. It forces you to spend $25 a day on room service or laundry when you don’t want to! Restaurant called Irvingtons is excellent as it’s not actually part of the hotel.