The evaluator was broken & we stayed on the fourth floor…. When I tried to open the door to our room, neither of the keys were working. So I called the front desk & asked if someone could meet us up (because we had already taken the stairs in to the fourth floor in the first place) the man at the counter said I needed to come downstairs & show my ID to verify it was me staying in that room. Luckily, there’s other ways of verifying your ID, so I verified my address & a few minutes later he brought two new room keys. After walking 13 miles at Disneyland, no one wants to climb 3 flights of stairs………..