How this hotel can have top rating is beyond my understanding
We arrived almost 1 hour after check in time (after a 20 hours journey) only to be told that the room was still not ready… and were asked to take a seat and wait… After 15 minutes we were told the room was ready, and were given the keys.. When we got the room it was still being serviced, but were told we could go in while she was finishing… We are not happy with the room, but were dying to get a rest and to unpack… so we did.. Then after 30 minutes (after unpacking 4 suitcases and making up the third bed) we get a call from reception saying they have to move us as there is “something” with the room…. I am asking to where we are moving, and she said - same room one floor up.. I took the stairs up one floor only to find that this room was also being serviced, but ask the cleaner if this was our new room ? She called reception, was told that she had to close the door while I had to go to reception to pick up the keys to our new room.. I went to reception, but they were desperately looking for a new room, and said they had found another one for us.. apparently much better… It was NOT much better, only slightly bigger.. I was then told the our luggage would be transferred and that we should only go to our new room… so we did, and time went with NO luggage arriving… we eventually went to our “old” room, found the door open and all our stuff inside.. We packed and transferred all ourselves.. Reception finally said we wou