Hotel Mela Times Square

The hotel seems old and worn down. The location is fantastic, but noisy. There are NO soundproofing in the windows facing the street. Even at the 10th floor the noise from the outside was to much for me to sleep in. Had to use ear-plugs to sleep every night. The room has an old very dusty wall to wall carpet, that's reflected on the inside air. Should really have been replaced. The beds were firm and comfortable. Had two double beds in the room. Made it more or less impossible to fit suitcases since the room is really small. Good showers was a plus. All in all I would look for another hotel for my next Manhatten stay.

Hotel Mela was in the best spot for us. We walked everywhere - MOMA, the Met, Broadway shows . . . great place to stay. Clean and comfortable. The room was tiny, but the bathroom was sparkling clean and the bed was super comfy.

I needed a comfortable, affordable place to stay close to work. Late night and early morning! I found the perfect stat!

Horrible. Walls are so tin where you can hear other guests. I spoke to front desk manager- Charleny - who was so rude and unprofessional when explained the issues. Never will come back

I was unable to make my trip due to a family emergency. My mother, who has stage 4 cancer was hospitalized and I had to be there as I am her primary caregiver. I informed Hotels.com of the situation and although the booking was made with a no refund policy, I kindly asked if there could be an exception due to family illness. I even provided hospital paperwork documenting the hospitalization. It has been 3 weeks and although I continuously check in I have had no luck and the only thing Hotels.com does is keep telling me they are working on it. I understand business is business but a little compassion goes a long way and ensures you keep a customer. I have used Hotels.com for a long time but will be using other booking sites from here on out as I am disappointed in the way they have chosen to deal with this situation. I was able to get a refund from a major airline faster and easier than from this hotel.