This is a contactless check-in hotel so there really is no service. That includes maid service, which is fine by me. I believe there was a bit of false advertisement, and hotels.com is partly responsible. The room pictures were NOTHING like our room. Really was JUST a bed. No desk, useable closet, or chair. You could barely walk without hitting your head on the tv or stubbing your toe on the bed. Nowhere to put luggage except under the bed, which was terribly dusty. We should have had a lower rate than what was advertised. Bathroom is VERY small, not for big people. ONLY good thing is the location, which is excellent.