The Hotel @ New York City

Everyone was incredibly nice!

you have transitioned from Apple Core Hotels into something international, and the staff won't tell you the identity. how bad is that? and you have mostly eliminated breakfast (not that good to start with, but...) and the little pad memos are fewer in pages, and have no identity at the bottom. just how bad, and objectionable, is this? pretty bad,i would say. don't look for me as booking this anymore. and i will spread the word, you people. and, please do not respond in your usual hotel-ese, when you receive a complaint. you people i am done with.

Room looks much nicer in photos. Is EXTREMELY small and building hallways overall old looking. Our shower was not draining upon arrival. Maintenance has to come and put draino. Not satisfied with my over all stay. Towel wall rack was rocking so I couldn’t have lace my large towel on it out of fear it would fall off the wall! Shower is so small water sprays on floor so easily.

Arrived early, left my bag & returned to check in at 3pm. Desk asked if I was staying alone, yes. He said the room with the king-sized bed wasn't ready so they were changing my room. "Trust me, it's an upgrade." he said. Upgrade to a queen-sized bed. Didn't want to argue, went to my room. Tv didn't work, called the desk, they said wait 10 minites. 25 minutes later, still didn't work. They sent somebody up & he confirmed the TV didn't work. They moved me to a lower room, still queen-sized bed. Construction building a new building adjacent was loud, but ended Friday evening & was done over the weekend. The place was clean, definitely. But my overall experience was mediocre.

The hotel was quite inexpensive and the value was reasonable but they charge a "resort fee" that was 40% of what I paid for the room!! I call this straight bait and switch. When I compare prices of hotels, the "resort fee" is not included (And believe me that place is no resort). If that fee is high, it completely ruins the process. Those practices should be punished by Expedia as it makes comparing hotels impossible. As to the hotel and room. It is a bit ex-centered (but not far from 4,5,6 line). Not much in the neighborhood. Rooms are dark and a bit beat up. The heater was noisy and the windows provide no insulation from the cold. The bed is a very cheap foam mattress type but it worked okay. I would not have stayed here if I had known about the resort fee.

Loved loved the place it was a little bit tight but it was kind of comfy I love the way it looks the bathroom nice as well I kind of wish that there was a shower curtain cuz I felt like water was falling on the floor but other than that it was a great place

Easy check in, nicely updated rooms.

It is a very comfortable hotel located in a convenient area of NYC, easily walkable yo many touristic sites. However the shower in my room leaks at every time I use it, flooding the bathroom floor.. it needs repairs urgently (room 1004).

The hotel is amazing. Very contemporary. Incredibly helpful staff. Best location you can find. 10 out of 10

It’s an ok hotel, clean enough and in a handy spot. Breakfast is very basic, but the noise from the building site next door was our issue, work us up early hours every morning. The corridor noise was also pretty bad some nights.