Hard Rock Hotel & Casino Punta Cana All Inclusive

The room required additional cleaning as it was not that neat. Attention to details. The food needs attention to true flavor (Mexican and Hibachi). The flavors seemed general and not authentic to their roots.

The Ipanema restaurant was the best. We ate at the Isla for breakfast everyday except the last. It was right by the beach and had a great variety. We ate at Ciao for breakfast the last day and it was great but inside. We also liked the Lebanese restaurant and the Mexican restaurant. Ciao was just ok for dinner.

The staff was wonderful and attentive. My only issue with the people were the housekeepers continously coming into the room. We had a housekeeper enter at 9:30pm after they had already cleaned the room. That makes me question their intentions. I ended up getting sick from the food which made the last three days there miserable. I was careful to not drink the water and choose my food and beverages carefully. Overall, it was a nice resort and a great experience for my whole party with the exception of me.

We decided to spend our family vacation here. It was nice....The rooms were clean. The service was great.The only thing that bothered was...I asked for connecting rooms but they insisted they could not accommodate. We had a wheelchair so it's easier to help being right next door....I originally gave them the confirmation numbers so there should be no excuse, but of course their excuse was they were full.....other than lacking accommodations, food being mediocre at best, we had no other issues. I would do some research for other all inclusives before going there again...Just sayin'

The only thing that didn’t go smoothly was checking in. Not sure if they were not prepared for the amount of people checking in on the day I arrived. Other than that room service was slow a couple of times. But when you factor in that the hotel was sold out I am fair and realize when staff is doing the best they can at busy times. I do wish my leftover resort credits could transfer over for use at other hard rock resorts in United States so they can be used when I travel to areas where they are located.