4/10 – OK
20. november 2024
dont stay here unless you have to be near SeaWorld
It seems there is a new manager in place for the last 2 years and at least the women whom intoduce herself as the hotel´s manager HAS A TERRIBLE CUSTOMER SERVICE even when interacting with my 13 years old son (I threw him because I couldn´t put up with her any more and I thought this could ease the tension, plus my son was asking me to slow down but it was simple to much for me, so I threw him hehehehehe to the front line and even with him she got irritated and my son as well, he got the experience first hand). Bad attitude, no helping much with their "new parking payment policy QR code", not helping with the WIFI conection (have to use a customer´s last name to be able to connect, but if they type in the compter a wrong last name you cannot get connected to WIFI and good luck getting them tell you what they wrote on their computer). First night a pay for a "SUITE" (traveling with family thought about having a "good hotel room" not just the "regular 2 queen bed", it was not worth it!!!... not even a dispoable spoon inside the room to get a coffe done, no room service offer, no nothing, bathroom same size, just a little extra small living room which was the justification for the "plus cost"). Before when I was a kid I always thought about MARRIOT as a better class type of hotel a customer service, it is not anymore BELIVE ME, you could get better customer service at "Hotel 6" (not the rest of the amenittie
Jose
Jose, familiereise på 1 natt
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