Henann Regency Resort & Spa i Boracay Island

Lange køer ved frokost. Overfylt basseng. Overpriset restaurant. Ikke å anbefale.

Oppholdet på hotellet var helt greit. Rommet var fint og med god størrelse. Maur kommer man tydeligvis ikke unna uansett hvor mange stjerner hotellet har. Stranden er fantastisk og hotellet har god beliggenhet i forhold til restauranter og D-Mall. Vi opplevde god service på stranden. Derimot var det veldig dårlig service i resepsjonen. For det første sto det i bekreftelsen at det skulle være wifi på rommet, men dette nektet de å gi oss uten ekstra betaling. Wifikostnaden er hårreisende dyr! Videre opplevde vi at rommet ikke ble vasket en dag og at det en annen dag ikke var håndklær. Dette var det overhodet ikke beklagelse for. Transporten til og fra hotellet fra flyplassen er veldig bra med god komfort og service. Vi kommer til å reise tilbake til Boracay, men kommer ikke til å velge dette hotellet igjen pga den dårlige servicen og at vi ikke fikk det vi hadde betalt for. Utrolig dårlig at hotellet legger problemet med feil informasjon mellom hotellet og bestillingstjenesten på gjestene. Vi var ikke de eneste som opplevde dette, etter å ha snakket med flere gjester.

The location and staff was great. Only thing is all the local sellers trying to sell you stuff right after you enter the beach. But all in all a great hotel and location. +++

When we arrived the hotel we were welcomed with an discussion about an extra charge for an extra bed for our 5 year old son. They claimed that it was normal to sleep in the same bed as your child - even for Europeans. After long discussions they finally agreed to put the bed in our room without an additional charge - but though not with an smile... What a start...! Just for the record: We had booked the room for 2 adults and one child. Next morning we had the same discussion in the breakfast area. Then they wanted additional charge for the food of our 5 year old son. Now, I have stayed in nice hotels ALL over the world, and trust me: Regency Boracay is a very nice and comfortable hotel. But the Reception manager and breakfast manager personel are really unprofessional! Strange that they does not get better hotel facility education!! The hotel it self is very clean and nice, with amazing swimming pool, a nice beach with guards. It feels all very safe. The internet is rediculous expensive. In a hotel like this - it should be complimentary

Excellent resort with ideal Station 2 location. We were very happy with our stay. Good service, nice pools, outstanding spa and hotel restaurants. Just note that the beachfront is noisy at night, so if you like to sleep early you want to get one of the rooms which are not too close to the beach. Highly recommended.