Henann Regency Resort & Spa

Oppholdet på hotellet var helt greit. Rommet var fint og med god størrelse. Maur kommer man tydeligvis ikke unna uansett hvor mange stjerner hotellet har. Stranden er fantastisk og hotellet har god beliggenhet i forhold til restauranter og D-Mall. Vi opplevde god service på stranden. Derimot var det veldig dårlig service i resepsjonen. For det første sto det i bekreftelsen at det skulle være wifi på rommet, men dette nektet de å gi oss uten ekstra betaling. Wifikostnaden er hårreisende dyr! Videre opplevde vi at rommet ikke ble vasket en dag og at det en annen dag ikke var håndklær. Dette var det overhodet ikke beklagelse for. Transporten til og fra hotellet fra flyplassen er veldig bra med god komfort og service. Vi kommer til å reise tilbake til Boracay, men kommer ikke til å velge dette hotellet igjen pga den dårlige servicen og at vi ikke fikk det vi hadde betalt for. Utrolig dårlig at hotellet legger problemet med feil informasjon mellom hotellet og bestillingstjenesten på gjestene. Vi var ikke de eneste som opplevde dette, etter å ha snakket med flere gjester.

The location and staff was great. Only thing is all the local sellers trying to sell you stuff right after you enter the beach. But all in all a great hotel and location. +++

When we arrived the hotel we were welcomed with an discussion about an extra charge for an extra bed for our 5 year old son. They claimed that it was normal to sleep in the same bed as your child - even for Europeans. After long discussions they finally agreed to put the bed in our room without an additional charge - but though not with an smile... What a start...! Just for the record: We had booked the room for 2 adults and one child. Next morning we had the same discussion in the breakfast area. Then they wanted additional charge for the food of our 5 year old son. Now, I have stayed in nice hotels ALL over the world, and trust me: Regency Boracay is a very nice and comfortable hotel. But the Reception manager and breakfast manager personel are really unprofessional! Strange that they does not get better hotel facility education!! The hotel it self is very clean and nice, with amazing swimming pool, a nice beach with guards. It feels all very safe. The internet is rediculous expensive. In a hotel like this - it should be complimentary

Best Hotel in Boracay. Staff facilities and look cation superb. We will return again 😊

I was in Boracay for a short getaway vacation, and this hotel was perfect. Very elegant and well maintained property, with large rooms, good breakfast buffet and a decent little gym. The beach is literally just steps away, and they have beach chairs and umbrellas for guests. The hotel is quiet but it’s close to lots of dining and drinking options on the beachfront path. Boracay is closing for a few months of renovations, and when it reopens I would definitely choose this hotel for my next stay.