Ocean Allure Costa Mujeres - Adults Only - All Inclusive

Overnattingssted med 5.0 stjerner
Overnattingssted på stranden i Costa Mujeres og med 8 restauranter og 5 utendørsbassenger

Velg datoer for å se priser

Ocean Allure Costa Mujeres - Adults Only - All Inclusive er et supert valg for strandferien din i Costa Mujeres. Her kan du skjemme deg bort i spaavdelingen med massasje, og med 5 utendørsbassenger og en elvebane på menyen blir ferien uforglemmelig. Du kan velge blant 8 restauranter, og det er flott å ta en drink på stedets 2 bassengbarer. Noen andre høydepunkter på dette resort-overnattingsstedet i luksuriøs stil er 10 barer/lounger, et treningssenter og en terrasse.

Anmeldelser

8,8 av 10 –
Utmerket

Populære fasiliteter

  • Basseng
  • Frokost inkludert
  • Spa
  • Parkering inkludert
  • Wi-fi inkludert
  • Restaurant

Hovedfasiliteter (12)

  • Daglig rengjøring
  • På stranden
  • 8 restauranter og 2 bassengbarer
  • 10 barer/lounger
  • 5 utendørsbassenger og elvebane
  • Treningssenter
  • Romservice
  • Kaffebar/kafé
  • Spatjenester
  • Konferansesenter
  • Møterom
  • Terrasse

Føl deg som hjemme (6)

  • Privat bad
  • Hage
  • Terrasse
  • Daglig rengjøring
  • Blendingsgardiner/gardiner
  • Heis
Den nåværende prisen er 5 545 kr
inkludert skatter og avgifter
25. jan.–26. jan.

Romalternativer

Tilgjengelige filtre for rom
Viser 8 av 8 rom

Suite – junior, hageutsikt

9,8 av 10
Suverent
(6 anmeldelser)

Høydepunkter

Klimaanlegg
Minibarartikler (inkludert)
Blendingsgardiner
Takvifte
Separat soverom
Badekåper
Privat bad
Hårføner
  • 53 m²
  • 1 soverom
  • Plass til 4 personer
  • 1 kingsize-seng og 1 sovesofa (dobbel) ELLER 2 enkeltsenger og 1 sovesofa (dobbel)

Suite – junior, bassengutsikt

Høydepunkter

Klimaanlegg
Minibarartikler (inkludert)
Blendingsgardiner
Takvifte
Separat soverom
Badekåper
Privat bad
Hårføner
  • 53 m²
  • 1 soverom
  • Plass til 4 personer
  • 1 kingsize-seng og 1 sovesofa (dobbel) ELLER 2 enkeltsenger og 1 sovesofa (dobbel)

Suite – junior, sjøutsikt

Høydepunkter

Klimaanlegg
Minibarartikler (inkludert)
Blendingsgardiner
Takvifte
Separat soverom
Badekåper
Privat bad
Hårføner
  • 53 m²
  • 1 soverom
  • Havutsikt
  • Plass til 4 personer
  • 1 kingsize-seng og 1 sovesofa (dobbel) ELLER 2 enkeltsenger og 1 sovesofa (dobbel)

Swim Up Junior Suite

Høydepunkter

Klimaanlegg
Minibarartikler (inkludert)
Blendingsgardiner
Takvifte
Separat soverom
Badekåper
Privat bad
Hårføner
  • 53 m²
  • 1 soverom
  • Plass til 4 personer
  • 1 kingsize-seng og 1 sovesofa (dobbel) ELLER 2 enkeltsenger og 1 sovesofa (dobbel)

Privilege Junior Suite

10,0 av 10
Suverent
(1 anmeldelse)

Høydepunkter

Klimaanlegg
Adgang til Club Lounge
Minibarartikler (inkludert)
Et utvalg av puter
Sengetøy av førsteklasses kvalitet
Separat soverom
Takvifte
Blendingsgardiner
  • 60 m²
  • 1 soverom
  • Plass til 4 personer
  • 1 kingsize-seng og 1 sovesofa (dobbel) ELLER 2 enkeltsenger og 1 sovesofa (dobbel)

Privilege Junior Suite Sea View

Høydepunkter

Klimaanlegg
Adgang til Club Lounge
Minibarartikler (inkludert)
Et utvalg av puter
Sengetøy av førsteklasses kvalitet
Separat soverom
Takvifte
Blendingsgardiner
  • 60 m²
  • 1 soverom
  • Havutsikt
  • Plass til 4 personer
  • 1 kingsize-seng og 1 sovesofa (dobbel) ELLER 2 enkeltsenger og 1 sovesofa (dobbel)

Privilege Swim Up Junior

Høydepunkter

Klimaanlegg
Adgang til Club Lounge
Minibarartikler (inkludert)
Et utvalg av puter
Sengetøy av førsteklasses kvalitet
Takvifte
Blendingsgardiner
Badekåper
  • 60 m²
  • Plass til 4 personer
  • 1 kingsize-seng og 1 sovesofa (dobbel) ELLER 2 enkeltsenger og 1 sovesofa (dobbel)

Privilege Master Suite Ocean Front

10,0 av 10
Suverent
(1 anmeldelse)

Høydepunkter

Separat spiseområde
Klimaanlegg
Adgang til Club Lounge
Minibarartikler (inkludert)
Et utvalg av puter
Sengetøy av førsteklasses kvalitet
Separat soverom
Takvifte
  • 108 m²
  • 1 soverom
  • Havutsikt
  • Plass til 4 personer
  • 1 kingsize-seng og 1 sovesofa (dobbel)

Lignende overnattingssteder

Mod logo
Logg på for å se aktuelle rabatter og fordeler. Jo mer du reiser, jo flere fordeler får du!

Om området

Kart
SM 006, MZA 002, LT 001, PLAYA CONDOMINIO MAESTRO COSTA, Costa Mujeres, QROO, 77400

Hva som finnes i nærheten

  • Playa Mujeres golfbane - 7 min kjøring - 6.4 km
  • Mujeres-stranden - 10 min kjøring - 7.8 km
  • Punta Sam ferjeterminal - 12 min kjøring - 10.2 km
  • Punta Sam strand - 12 min kjøring - 10.2 km
  • El Meco arkeologiske utgravingsområde - 15 min kjøring - 13.1 km

Transport

  • Cancun, Quintana Roo (CUN-Cancun internasjonale flyplass) – 50 min. med bil

Restauranter

  • ‪So Cal Gourmet Food Emporium - ‬15 min gange
  • ‪Grand Caribe - ‬19 min gange
  • ‪Kulinarium Riu Latino - ‬4 min kjøring
  • ‪Velvet - ‬4 min kjøring
  • ‪The Shores Restaurant - ‬15 min gange

Om dette overnattingsstedet

Ocean Allure Costa Mujeres - Adults Only - All Inclusive

Ocean Allure Costa Mujeres - Adults Only - All Inclusive er et supert valg for strandferien din i Costa Mujeres. Her kan du skjemme deg bort i spaavdelingen med massasje, og med 5 utendørsbassenger og en elvebane på menyen blir ferien uforglemmelig. Du kan velge blant 8 restauranter, og det er flott å ta en drink på stedets 2 bassengbarer. Noen andre høydepunkter på dette resort-overnattingsstedet i luksuriøs stil er 10 barer/lounger, et treningssenter og en terrasse.

All-inclusive

Dette overnattingsstedet tilbyr priser med alt inkludert. Det betyr at mat og drikke på overnattingsstedet er inkludert i romprisen (visse begrensninger kan gjelde).

Driks og avgifter

Driks er inkludert, men ekstra driks etter gjestenes skjønn er akseptert.

Mat og drikke

Alle buffé- og à la carte-måltider samt snacks er inkludert

Aktiviteter på land

Treningsfasiliteter

Kurs/timer/spill

Aerobic

Overblikk

DONE

Hotellets størrelse

    • 599 rom
DONE

Ankomst/avreise

    • Innsjekkingen er fra kl. 15.00 til kl. 23.00
    • Aldersgrense for innsjekking: 18 år
    • Utsjekking kl. 12.00
DONE

Spesielle innsjekkingsinstruksjoner

    • En resepsjonist vil ta imot gjestene ved ankomst
    • Dette overnattingsstedet tilbyr ikke sen innsjekking
    • Informasjon fra overnattingsstedet kan bli oversatt ved hjelp av automatiserte oversettelsesverktøy
DONE

Påkrevd ved innsjekking

    • Kredittkort, debetkort eller depositum i kontanter kreves for utilsiktede utgifter
    • Myndighetsutstedt ID-kort med foto kan være påkrevd
    • Laveste alder for gjester er 18
    • Laveste alder for innsjekking er 18
DONE

Kjæledyr

    • Ingen kjæledyr eller servicedyr er tillatt
WIFI

Internett

    • Wi-fi inkludert i fellesområdene
    • Wi-fi på rommene inkludert (hastighet: 50+ mbps)
LOCAL_PARKING

Parkering

    • Inkludert, betjent parkering på stedet
    • Begrenset betjent parkering på stedet
DONE

Annen informasjon

    • Egne røykeområder
    • Kun for voksne

Overnattingsstedets fasiliteter

Mat og drikke

  • Frokostbuffé inkludert hver dag fra kl. 07.00 til kl. 11.00
  • 8 restauranter
  • 10 barer/lounger
  • 2 bassengbarer
  • Kaffebar/kafé
  • Kaffe/te i fellesområdet
  • Romservice på bestemte tidspunkter

Ting å gjøre

  • På stranden
  • Treningstimer
  • Pilatestimer
  • Bowlinghall
  • Kveldsunderholdning

Forretningsfasiliteter

  • Møterom
  • Konferansesenter

Tjenester

  • Døgnåpen resepsjon
  • Concierge-tjenester
  • Tur-/billettassistanse
  • Renseri-/vaskeritjenester
  • Frisørsalong
  • Bagasjeoppbevaring
  • Flerspråklig personale
  • Bassengtelt (mot betaling)
  • Bassengparasoller
  • Romantiske pakker

Fasiliteter

  • Bygget i 2024
  • Minibank/banktjenester
  • Safe i resepsjonen
  • Hage
  • Terrasse
  • Piano
  • Treningssenter
  • 5 utendørsbassenger
  • Designerbutikker på stedet
  • Spatjenester
  • Elvebane
  • Område for utendørs underholdning

Tilgjengelighetstilpasninger

  • Heis
  • Tilgjengelighetstilpasset rom
  • Tilgjengelighetstilpasset concierge-resepsjon
  • Tilgjengelighetstilpasset adkomst til heis
  • Rullestolrampe ved hovedinngangen
  • Godt opplyst inngangssti

Romfasiliteter

Hjemmekomfort

  • Termostatstyrt klimaanlegg
  • Takvifte
  • Minibar (inkludert)
  • Badekåper og tøfler

Sov godt

  • Blendingsgardiner/gardiner
  • Sengetøy

Selvpleie og baderom

  • Privat bad
  • Badekar eller dusj
  • Såpe og sjampo
  • Hårføner
  • Håndklær
  • Toalettpapir

Arbeidsutstyr og -fasiliteter

  • Skrivebord
  • Wi-fi (inkludert) (hastighet på 50+ mbps)
  • Lokale telefonsamtaler (inkludert)
  • Strømadaptere/-ladere

Mat og drikke

  • Flaskevann (inkludert)

Mer

  • Daglig rengjøring
  • Safe på rommet
  • Tilgang via ytre korridorer

Høydepunkter

Spa

Gjestene kan skjemme seg bort i dette overnattingsstedets spa. Tjenester inkluderer blant annet massasje.

Spisesteder

Corales Buffet – bufférestaurant.
Sakura Teppanyaki – temarestaurant på stedet. Åpen hver dag
La Locanda – temarestaurant på stedet. Åpen hver dag
Margarita – temarestaurant på stedet. Åpen hver dag
Steak House – steakhouse-restaurant på stedet. Åpen hver dag

Vilkår og avgifter

Basseng, spa og treningsrom (hvis tilgjengelig)

  • Spabehandlinger må bestilles på forhånd, noe som kan gjøres ved å kontakte overnattingsstedet før ankomst på telefonnummeret som står oppført i bestillingsbekreftelsen

Regler

Dette overnattingsstedet forvaltes av en profesjonell vert, og overnattingsvirksomheten er knyttet til vedkommendes bransje, bedrift eller yrke.
Dette overnattingsstedet har utendørsområder, som balkonger, verandaer og terrasser, som kanskje ikke passer for barn. Hvis du har bekymringer, anbefaler vi at du kontakter overnattingsstedet før ankomst for å bekrefte at de har et tilgjengelig rom som passer for deg.
Dette overnattingsstedet godtar kontanter.
Kredittkort som godtas: Visa, Mastercard og American Express
Hvis du avbestiller oppholdet ditt, er du underlagt vertens avbestillingsregler. I henhold til EUs forskrifter om forbrukerrett gjelder ikke angreretten ved bestilling av overnattingssted.

Også kjent som

Ocean Costa Mujeres
Ocean Azure Costa Mujeres All Inclusive

Ofte stilte spørsmål

Har Ocean Allure Costa Mujeres - Adults Only - All Inclusive basseng?

Ja, overnattingsstedet har 5 utendørsbassenger.

Er det tillatt med kjæledyr på Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

Kjæledyr og servicedyr er dessverre ikke tillatt.

Har Ocean Allure Costa Mujeres - Adults Only - All Inclusive parkering?

Ja, betjent parkering er tilgjengelig uten ekstra kostnad. Det kan være begrenset med parkeringsplasser.

Hva er innsjekkings- og utsjekkingstidene på Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

Innsjekkingen er fra kl. 15.00 til kl. 23.00. Du må sjekke ut innen kl. 12.00.

Finnes det et kasino på Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

Nei, dette overnattingsstedet har ikke kasino, men PlayCity Casino (20 min. med bil) og Royal Yak Casino og sportsspill (21 min. med bil) ligger begge i nærheten.

Hva kan man gjøre på Ocean Allure Costa Mujeres - Adults Only - All Inclusive og i nærheten?

Ocean Allure Costa Mujeres - Adults Only - All Inclusive tilbyr fritidsaktiviteter som treningstimer, bowling og pilates. Ta deg en svømmetur i et av stedets 5 utendørs bassenger eller benytt deg av de andre fasilitetene som tilbys av dette all inclusive-overnattingsstedet, som for eksempel 2 bassengbarer og 10 barer. Ocean Allure Costa Mujeres - Adults Only - All Inclusive har også treningssenter og spatjenester, i tillegg til hage.

Finnes det restauranter på eller i nærheten av Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

Ja, stedet har 8 restauranter.

Anmeldelser

Anmeldelser av Ocean Allure Costa Mujeres - Adults Only - All Inclusive

8,8

Utmerket

9,6

Renhold

9,2

Fasiliteter

9,6

Personale og service

9,6

Miljøvennlige løsninger

9,2

Overnattingsstedets bygg og tilstand

Anmeldelser

10/10 – Enestående

This place was just what we needed. We came here for some rest and relaxation and that is exactly what we got. If you are looking for a party resort, this place is not for you! It’s still very new and not everything is complete or worked out. We expected a few hiccups and they didn’t bother us. The rooms: We got a privilege ocean view room. It was worth the extra $$. It was ridiculously spacious with tons of closet space, living area, 2 full bathrooms, and an amazing view. The bed was amazing. Firm but very comfortable. I did not like the pillows. They flattened quickly. Let me just say their air conditioner was set on Artic. Thankfully you can adjust it. The staff: Most of the staff was very friendly, attentive, responsive, and went that extra mile to make sure you felt taken care of. I want to send a shout out to our butler, Andres. He took care of all our dinner reservations and other scheduling needs. Little touches like drinks and sweets sent to the room was lovely. Isua, Emilio, Leticia were fantastic in the privilege pool. Some of the wait staff took a long time getting drinks and stuff (25+ minutes) but we knew with them, it was done! The started realizing we would come at a certain time and already had towels and chairs waiting on us! Daniel at Sakura- not only is this probably our favorite restaurant, but Daniel was absolutely the best waiter we had. This man has waiting down to a fine art! He was just that good! Henry- at the Piano Bar made the best drinks I had
Shasta, romantisk reise på 5 netter
Expedia-verifisert gjesteanmeldelse

10/10 – Enestående

The best staff,
Timothy, romantisk reise på 14 netter
Expedia-verifisert gjesteanmeldelse

10/10 – Enestående

What stood out the most was the staff, Antonio, Janet, Hector, and Maria!! They were all outstanding were their service and interactions! Always in a good mood and wanting to be helpful or have fun! On top of the staff the food/drinks were very good! Privilege restaurant was my favorite! The rooms were Always clean and restocked! Games and activities were fun and very involved! Overall great vacation stay!
Braydn, reise med venner på 7 netter
Expedia-verifisert gjesteanmeldelse

4/10 – OK

.
Ericka, reise på 4 netter
Expedia-verifisert gjesteanmeldelse

10/10 – Enestående

Everything was excellent! Very beautiful beaches. Friendly staff, great food, couldn’t have been a better trip
William, reise på 3 netter
Expedia-verifisert gjesteanmeldelse

10/10 – Enestående

Everything about this resort was amazing. Food and drinks was amazing. Even went to a silent party and the bar and it was so much fun. As a upcoming resort i definitely recommend coming here
Ana Veronica, familiereise på 3 netter
Expedia-verifisert gjesteanmeldelse

8/10 – Veldig bra

Our stay at Ocean Allure. Was great! Resort was very clean and wasn’t over populated due being a very new resort also making it a laid back vacation. Staff were very pleasant. I would like to give a big thanks to Alessa! She helped me make reservations for my wedding anniversary, get flowers, and decorated our room to surprise my wife! Thanks for all your help Alessa!
Steve, reise på 1 natt
Expedia-verifisert gjesteanmeldelse

10/10 – Enestående

We had a great stay during the week between Christmas and New Years. Every staff member we met was amazing, courteous and friendly. The room was lovely and spacious with plenty of storage. The pools and beach were perfect. One tip - upgrading to Privilege status is worth it. It is very hard to get a dinner reservation if you are not Privilege, where the butlers make the reservation for you! If you are looking to relax and unwind you will be happy at Ocean Allure!
Risa, romantisk reise på 5 netter
Expedia-verifisert gjesteanmeldelse

6/10 – Bra

La habitación muy bonita , el hotel bonito El servicio más o menos . Quizá xq está recién inaugurado , algunos meseros y otras personas de la recepción no muy amables
Rocío del Carmen, reise på 4 netter
Expedia-verifisert gjesteanmeldelse

6/10 – Bra

Originally we booked 3 rooms for 5 people. Few days after making the reservation we wanted to add one more person to the third room. Called, emailed tried to reach out, unfortunately unsuccessful. Expedia was not able to help me, since the only way Expedia agent was able to do it, it was to cancel the third room and rebook it. Unfortunately there was no guarantee that there will be a room available. Therefore advised by Expedia agent to book the flight separately for 6th person and add all inclusive package at the arrival. Since we had a room already it shouldn’t been a challenge. I even went step further and reached out to H10 hotels corporate reservation. They also couldn’t help me since Ocean Allure is a new property and they have not received a training to do so. As per agent on the phone. Since none of my emails not messages ever got returned we decided to add all inclusive package at the property. What a pleasant surprise that was. We got charged $1500 for 5 nights only for the all inclusive package. As mentioned we already had a room booked with one person and purchased the fare separately. That was way too high of a charge for all inclusive only. It wasn’t all. It has been a challenge to make a reservation as a group of 6, since only way to make dining reservations was separately for each room. They also couldn’t make a change to the reservation to show 2 guests on the third room. You would think it shouldn’t be a problem after paying $1500 in addition….
Sasa, familiereise på 5 netter
Expedia-verifisert gjesteanmeldelse

10/10 – Enestående

Resort is beautiful! Food was really good, good selection at breakfast buffet, dinner restaurants were excellent. The coffee shop had the best coffee I have ever had at an all inclusive. I would pay money for the mikes latte. Lots of seating at pools and lazy river. Less seating at the beach. Staff is very kind and worked so hard! (Make sure you are tipping them!) Highly recommend this resort!
Katarzyna Sandra, romantisk reise på 4 netter
Expedia-verifisert gjesteanmeldelse

10/10 – Enestående

I had an awesome experience staying at Ocean Allure Cancun. The hotel is modern, clean, and in a great location with easy access to the beach and nearby attractions. The rooms were spacious, comfortable, and well-maintained, with great views and everything I needed for a relaxing stay. The staff really stood out—Tony, Hector, Janet, Maria and Ale very friendly, professional, and always willing to help with recommendations or anything we needed. The atmosphere was laid-back but still fun, making it perfect whether you’re looking to relax or explore Cancun’s nightlife.
Hugo Antonio, reise på 7 netter
Expedia-verifisert gjesteanmeldelse

10/10 – Enestående

For a brand new resort the staff were fantastic and all of the amenities were in working order. The pools were very clean (albeit a bit cold) and the meals available were lovely. Wouldn't hesitate to recommend this resort to a friend.
Tara, reise på 7 netter
Expedia-verifisert gjesteanmeldelse

10/10 – Enestående

We stayed here for 5 days & it was an incredible experience. The staff was absolutely the best each of us have ever experienced! They really go above and beyond at every twist and turn to make you feel welcomed. The food is outstanding with plenty of options. There is a very good breakfast & lunch buffet here if you are looking for that option. They also have PLENTY of stand alone restaurants with a la carte and full menu options as well. Plenty of pools with more than enough spacing and servers who are constantly available to serve you drinks. The beach is stunning as well! Rooms are clean & ours (Privilege Junior Swim Up) contained a waterfall shower, fridge with drinks (both alcoholic & non), plenty of closet space, safe, steamer for clothes, dual sinks & a beautiful swim up right outside. This just opened Dec 3rd so there are a few MINOR things they could improve upon such as slightly warmer pool water. We noticed not many people were utilizing the pool due to its extremely cold temperatures. The 2nd would be more consistent music by the pools. We found ourselves having to pool hop a bit to find where the music was playing. Lastly, there are day beds available at the beach for privilege customers...you HAVE to arrive there by 6am at the latest as it is first come first served. I would like to see them add more of those as a convenience for others who pay max price as well. Again these are minor improvements but overall 10/10 place and would HIGHLY recommend to anyone.
Eddie, romantisk reise på 4 netter
Expedia-verifisert gjesteanmeldelse

8/10 – Veldig bra

We recently stayed at this resort and overall had a pleasant experience. The property is very clean, quiet, and not crowded, which made it easy to relax. The beach itself is beautiful and well maintained. However, there are not nearly enough lounge chairs. If you arrive around 10 a.m., you’ll likely spend a good amount of time walking back and forth trying to find one. I understand the resort just opened on December 1st, but if you know how many rooms are booked, it seems reasonable to provide enough basic essentials for your guests. The Italian restaurant was clearly understaffed — it took about 20 minutes just to get water, and the fish we ordered was dry. This was disappointing, especially since it’s the only restaurant that requires reservations. The other restaurants were decent and more consistent. Our room was clean when we arrived, except for the shower floor, which we had to rinse ourselves. After the first night, we used the door hanger to skip housekeeping, but once we removed it the next day, no one came to clean — not that day, nor the next, until late at night. The spa was another letdown. A 60‑minute massage was $169, which would be fine if the spa felt special, but the space was very plain and lacked any warmth or coziness. I wouldn’t return to the spa based on this experience. On a positive note, booking a trip to Xcaret Park through the resort was very easy, everything went smoothly, and we enjoyed it a lot. Despite the issues, the resort is new, clean,
Eigrdas, reise med venner på 5 netter
Expedia-verifisert gjesteanmeldelse

8/10 – Veldig bra

High potential, but currently in a "soft-opening" transition. Pros: Beautiful tropical design, amazing beach, decent food options, plenty of entertainment, and incredibly kind staff. Cons: Visible construction flaws (paint/tiles) and very cold pool water (we believe the water temperature should be comfortable enough not to be shivering). Great for adults, but wait a few months if you want a "polished" experience. I have no doubt that this resort can be a 5 star resort in the future. • Overall Rating: 4/5 Stars (soft opening) • Best For: Couples, families with adult children, wanting a more relaxed focused stay with entertainment available. Stay: December 27-January 2 Would I return? Yes but during warmer season and after plenty of time for the resort to sort out some issues and improve wherever necessary. *Please note I am not a travel reviewer. Therefore, I am writing this review based on what we experienced throughout. We did not really go out of our way to ensure we try absolutely everything the resort has to offer.
Janvil, romantisk reise på 6 netter
Expedia-verifisert gjesteanmeldelse

10/10 – Enestående

Hi So I booked the resort privilege suite ocean view. I informed the resort that we old be there 12pm and if possible needed an early check in. That was not done. We were given a suite at 3:30pm. With a partial ocean view.disappointed honestly but the overall stay was made so comfortable by the staff and resort was so new and clean and beach was so clean an amazing that we really forgot about the check in hiccups. Alex our server in privilege restaurant was a 5 star guy who made every effort to please us. The best restaurant was the privilege one with excellent views and food breakfast lunch and dinner. A big disappointment was the French restaurant. The steakhouse and Japanese restaurant were really good too. It was our first time in Cancun and I am so glad that I chose Ocean Allure and even more glad that I chose their privilege room.
Mariam, romantisk reise på 3 netter
Expedia-verifisert gjesteanmeldelse

8/10 – Veldig bra

We enjoyed our stay overall. There were a few areas that need improvement. Service was generally good but there were a lot of miscommunication between staff which led to us being given inaccurate information. The food was good but when it was busy you could tell the quality really dropped. The beach is great but it really needs more chairs. The pools & lazy river are awesome although a bit chilly. I'm sure that will be corrected as they continue to warm up. The Piano Bar, Lobby Bar, and Sports Bar always provided great service and outstanding drinks. The other bars around pools & at restaurants were not as good. The bowling alley and golf simulator were really great activities that are very unique to this resort. The golf simulator has tons of potential to both generate additional revenue and provide great experiences for customers. The room was very spacious and well appointed but it really should have been deep cleaned before they allowed anyone to stay there. There was a lot of construction dust on everything and paint/caulk splashes all over the place. With a good deep cleaning, the room would be outstanding. The lobby provides a beautiful and dramatic entry into the resort. Overall, the resort has a lot of potential but needs to address a few service, food, and cleanliness items to be considered 5* in my opinion.
Justin David, romantisk reise på 5 netter
Expedia-verifisert gjesteanmeldelse

10/10 – Enestående

If anyone is thinking about staying at this property, the answer is YES — this is truly one of the best resorts in the Cancún Costa Mujeres area. Everything was a 10/10. The staff is outstanding. From check-in onward, everyone treated us with courtesy and warmth. Luis from the management team is amazing! always checking in to make sure everything was going well through our whole stay , Julio from guest services was extremely helpful , and Tomas Jonathan and Carla in the restaurants provided amazing service. The rooms were always impeccable, and the beach in this area is absolutely beautiful. Thank you to the entire team for such a wonderful stay — we would absolutely return and highly recommend this resort.
Adilene, romantisk reise på 5 netter
Expedia-verifisert gjesteanmeldelse

6/10 – Bra

The room was dusty because of next door was under repair, they welcome note was not my name
Flora D, reise på 5 netter
Expedia-verifisert gjesteanmeldelse

10/10 – Enestående

This resort is brand new and beautiful. The staff is friendly and helpful.
Ursula, reise på 9 netter
CheapTickets-verifisert gjesteanmeldelse

10/10 – Enestående

great place
Marco, reise på 3 netter
Expedia-verifisert gjesteanmeldelse

6/10 – Bra

Pros - Staff were excellent! Jennifer at the Front Desk went above and beyond to help us, so professional, and we cannot say enough good things about her, even stayed passed her shift to make sure we were taken care of. Nicte (poolside bar) was so pleasant, as were all of the bar staff. Cons - not having the buffet open for dinner was very disappointing and inconvenient, it was only open for breakfast and lunch so you had to go to the a la carte restaurants which is not great for people arriving at the resort after 3:30 p.m to check in or returning from a day excursion. especially since you needed reservations at the a la carte restaurants. Maintenance staff response was lacking for issues to be fixed (ie: shower, dead bolt on door not working - never fixed, electrical issue in a family members room - never fixed) Uneasiness in not having peep holes in the doors. Lacking in entertainment/activities in the evenings, really nothing to do. INCREDIBLY LONG process to check out, had to be done physically at the counter. Safety concern around the washroom by the pool, due to an elevation in the flooring - which is not marked or covered with non-slip material, several people tripped and fell.
Gregory, familiereise på 6 netter
Expedia-verifisert gjesteanmeldelse

10/10 – Enestående

Large and clean room , amazing beach , excellent hotel , I recommend 100%
EMILIO O, familiereise på 4 netter
Expedia-verifisert gjesteanmeldelse

10/10 – Enestående

Great, beautiful new resort. Staff and service was excellent. Lots of diverse dining options. Plenty of space at pools and on the beach. Good level of activities and entertainment. We heard some guests having problems with getting reservations at a couple of the more popular restaurants, but that was not an issue as we had a Privilege room where we could make reservations for the week ahead of time. Also, restaurants seemed to have room at the earlier seating (6:30 or before).
Ryan Jonathan, familiereise på 7 netter
Expedia-verifisert gjesteanmeldelse