Element New York Times Square West

Mum/daughter stay in New York, chose this hotel due to location and kitchenette in the room, found the room fresh and with a very nice bed comfort. Booked room with view and got a breathtaking view of mid/lower Manhattan that we couldn't stop looking. Very friendly and service minded staff. Breakfast OK but somewhat disappointed over the use of disposable cups, cutlery, plates etc instead of more environmentally friendly re-usable cutlery

Et godt opphold, sentral beliggenhet. Hotellet yter god service. Eneste jeg ønsker å trekke er frokost. Men det går på mine behov

Flott opphold, rene og komfortable rom. Fin utsikt fra rommet, god service på hotellet og grei frokost. Beliggenheten er kjempebra rett i nærheten av Times Square og busstasjon.

Hotellet er relativt gammelt og den generelle tilstanden på bygningsmassen bærer preg av det. Litt slitent og AC bråker mye. Ellers var rommet var helt greit og renholdet bra. Det eneste hotellet egentlig har å by på er beliggenheten sentralt på Manhattan. Så strengt tatt får man vel det som man betaler for. Eneste store irritasjonsmoment var den dårlige heiskapasiteten. Betjeningen er hyggelig og behjelpelig.

During check in, I received a $115.00 parking ticket. 2 separate guests were being moved to new rooms because their first rooms had bed bugs. After checking in, the parking lot I was directed to wouldn't let me park there, and my truck was to tall to fit into other parking garages, so I ended up canceling my stay and leaving the city.

Very disappointing choice. Poor customer service. Terrible location and poor housekeeping.

So bad I left my pre-paid, nonrefundable 7 day booking to go to another hotel after less than 24 hours. I could write a whole chapter on the worst and shortest hotel stay in my life but since I have limited characters: *rude and unattentive staff or seemingly no staff *world’s slowest elevators and few if any patrons who care about social distancing at all and like to pack in like sardines *my whole floor smelled like weed as did the inside of my room *broken toilet with a dark brown streak in the bowl. Need I go on? So bad to the point where you know switching rooms isnt going to help. It was late, I had surgery early the next morning, so I slept in my clothes and took everything with me to the surgical center the next morning and went straight to Sheraton Times Square after I was discharged. I tried to call the front desk twice to check out and once it just rang, the other someone answered and hung up. I didnt bother to call back again. There were a couple hotels in this same price range on the site and I picked this one because of reviews that seemed pretty positive. When you’ll willingly flush $650 down the toilet and fork over another $810 to rebook elsewhere, I think that says pretty much all you need to know.

Let me give you an details of my experience at Element Hotel: I was discriminated and assault by the front desk clerk. I reported the incident to Manager on Duty. Only provided minimum solution. No towels, wash cloth and hand towels for 2 full days. Where do you go when no clean towels and wash clothes. Poor service!

We requested for more linens to be delivered to the room and never recieved anything.

I had amazing time staying at the Element Hotel and the services was excellent.