InterContinental Los Angeles Downtown

Not so good! Basically upset with them! I booked one more day. I paid the same rate, so I expected stay in the same room, but they asked me to checkout and check in again and had to move to another room... The reason I stayed one more day is because I didn’t want to move; but they insisted that I had to move to another room!!!

Beautiful hotel with amazing staff focused on high customer service! Recommend Two Easy Improvements 1. Install signage for App-based pick up and drop off. Every time I stay at the hotel 50% of the time Uber drivers have difficulty finding the pick up or the drop off location. Even when I tell them, I watch them drive around in circles trying to find it. Several times the Uber driver cancels the ride and I must request a new one. 2. For some reason, majority of my hotel stays face EY tower. Would be nice if the hotel staff make an effort to variate the view loyal customers have.

This was by far one of the BEST hotels I’ve stayed in world wide.

Staff were friendly and prompt. Was only less helpful when we were loading our luggages into our car after check out.