A very disappointing stay at Pestana. The pool and sauna was out of order,the air conditioning didn’t work, the breakfast buffe was really bad, and the service was horrible. I am a hotels.com gold member and should have received a bottle of wine, an upgraded room if it was available and late checkout. They knew nothing about any of that, and did not try to figure it out. They were not service minded in any way, and I would not recommend staying there.