The staff is exceptionally friendly and helpful, and the rooms are very big, clean, and comfy! It is a motel-style, but very nice. The beds were very comfertable and big, and we could order breakfast that they delivered in our room whenever we wanted in the morning. The food was great! I was a bit suprised that the SPA bath-tub the advertise was inside the room instead of in the bathroom, but that was just a nice and fun touch. It is located right on the main street in Rotorua, with walking distance to restaurants, super market and to Polynesia Spa (eventhoug that takes at least 15 min), Would definitly recomend!