As we entered really early in the morning, the front desk staff was willing to hold our luggage why we visited the city. Then, they looked in the system and even had a similar room already available, so they put us right into a room at 8:00 am with no extra charge. The room was clean, spacious, and comfortable. The bathroom was even a really nice size. At the end of our stay, they held our luggage free of charge while we continued to enjoy the city. This hotel was very welcoming and accommodating. This is my new go to hotel when I visit NYC.