InterContinental Hayman Island Resort

Food expensive, need a bit more variety and more vegetarian and light meal options Staff fantastic, room lovely, bed very comfortable .

The overall property was exceptional well presented since we last visited 5 yrs ago. The only thing I would mention is the food served in Bam Bam beside the pool area needs to be revised. Fresh salads grilled chicken burgers would be a better option then Thai style at 30degrees & for those who don’t want to walk over to Aqua have options that are similar have the same menu. We also dined at Pacific the staff there need to be shown how to meet greet & make sure every table has cutlery side plates especially if you are dining in the

Very relaxing and not crowded. Pool facilities were excellent. The restaurants provided good variety

This resort is superb and unforgettable. The swimming pools are beautiful. unfortunately it was running while we stayed there. we will definitely visit there again with the whole family.

Pleasant hotel. Limited dining options with food quality average and not 5 star

Great resort that comes with a price. We booked through Expedia as a package inc flights and only to receive a email 6 hours later saying it’s time to book your transfer to Hayman Island,( thinking that when you book an package it is included) at $210.00 per person each way!! What took us by surprise.

The resort was not at full capacity but restaurant service was slow(and expensive). Really wish there were restaurants where children were not allowed. So annoying to enjoy a meal with crying/misbehaving children running around. Wish there were more choices for quick/simple dinners (didn’t try room service. Limited menu). The AQWA pool restaurant had a great menu but only opened for a limited time. Breakfast buffet was very good with lots of options. Staff was awesome... very friendly, cheerful and would go out of their way to please. The main pool (Salt water) was amazing. Loved the yacht transfer from Hamilton airport and the Ocean Dynamics excursions were great! (basically semi private as only 3-5 people on each of my excursions). Room was very nice. On third day I noticed room was warm and AC didn’t seem to work. They confirmed there was an issue with my AC and they moved me to an amazing suite and offered me a free dinner for the inconvenience of moving.

As 1st time to Hayman Island, the hotel did not provide detail introduction so we can not fully enjoy the facilities and activities. Lack of freedom for transportation unless you are rich enough to hire private flight.

Very bad service. Management team is nowhere to be seen. Great island, poor management and very dated property (despite the renovation). What a waste of a trip!

The facilities are brilliant, worthy of 5 stars. A private, wonderful island with fantastic views, easy access to great excursions (snorkeling and diving), wonderful pools, modern fitness centre and overall just wonderful facilities. Normally, this would be enough to earn the resort 5 stars but they fall short in terms of level of service for a 5 star resort that sets certain expectations. We were lucky enough to visit Hayman on the same trip following a Four Seasons and Sofitel and the difference was stark. While the staff was incredibly nice and friendly, you could tell quickly they were not trained well. It was painful to watch, as they were really trying to succeed but not set up. Some examples include a waitress there for a week who still did not know what was on the menu, two of our reservations being lost even though they were booked on the hotel’s own OpenTable system, having to bus our own plates at the seafood buffet, menus online not matching what was being offered, front desk now being able to alter excursion activities and telling me to send an email, and more. These are all little things but it is what separates a Ritz or 4 Seasons from an IHG property, unfortunately. Otherwise, food was generally good but again not 5 star standard, though what you would expect in an island resort. Finally, the airport transfer pricing is crazy. The cheapest option, a boat transfer, for 4 people was about £500 (AUD 1,000) round trip.