Hilton Garden Inn New York/Manhattan-Midtown East

Very noisy as walls so thin

I had an OK experience at this hotel. The location is great and very convenient. The Staff were friendly, but somewhat misinformed. There are also only 2 elevators to service a very large building so leaving and returning is often a little challenging. What I really had issues with were the following: 1) Whatever they were using to clean/not clean my room with caused me to have an allergic reaction and I ended up with allergic conjunctivitis, and I had to get eye drops for. 2) I had asked for an early morning wake up call. I had seen the girl write it down the night before, but the call never came. 3) Upon leaving the hotel, I was told that no one could get me a taxi, and so at 3:30am in the morning, I as a single female had to work to 3rd Avenue with my bags to flag down a taxi by myself. I was scared. I travel all over the world and stay in all kinds of accommodations, and this was the first time I had to get my own taxi cab like this in the middle of the night. Especially, after being told that there would no problem in getting me a taxi at that hour.

Hotel staff was very nice. We needed directions to our destinations and the staff was right on as far as what subway to take and where to transfer to get on a different line. Internet was fast, free computer and copy machine was convienent.

Jacqueline was amazing!!! She made my stay!

Double rooms with comfy QUEEN beds which is a huge plus! All staff were very friendly and helpful. Breakfast was excellent. Decent location in east midtown, very walkable to many spots. Will stay again!