Hilton Garden Inn New York/Manhattan-Midtown East

We were greeted by the best front desk person with a great personality. Unfortunately, I cannot remember her name. She demonstrated the BEST costumer service I have experienced!

Location was convenient but the room was small and uncomfortable. I wouldn’t recommend booking rooms here for those on vacation. These room are designed for people staying in the city for business. That’s it.

I booked a suite for my family and I and we got a small tiny room instead. It’s was very disappointing. The bed are okay but the pillows was not comfortable at all. The pillows were super thin, it’s like sleeping on the bed without a pillow. After our first night my niece who is 10 and my sister who is 13 were complaining about their neck and that the room was so small and crowded. My brother who is 16, not bother by the pillows but as for me; I am a traveler so I know what a good pillows likes.Other than that the customer service were good and helpful. The room is nice and clean, just way too small for a family of four. And the worst part for us is that our room were next to the contractions so it’s was not a good experience for us at all.

Great hotel with friendly, helpful staff. Everything was clean and neat. They did an excellent job of servicing our room each day. I’ll definitely plan to stay here again.

I stayed here because my mom was having surgery at Sloan for her cancer and it was super convenient and close. The staff was phenomenal one of the kind women at the front desk even loaned me her charger because they were out and it was super late. My only complaint was the room service, the food was awful, premade and just bad. It was just easier for me to order before and after I got back from the hospital so as long as you aren’t relying on the food your stay will be amazing.