When I checked in I was bombarded with a $28 daily convenience fee because I did not book directly from their website. I was not aware of this fee prior to booking, if I was, I may have picked a different hotel. The fee they tell me is for the gym and a feee drink daily. The gym is a public service for all customers and should not be an added fee. The daily drink was for cheap swill, store brand disgusting spirits. In addition, the bar doesn’t open till 4pm, God forbid you actually want to do something in the city, you won’t be able to use your vouchers and they are not reimbursable. The second elevator didn’t work and the small size and amount of elevators is not enough for the amount of floors and guests, I believe they may be out of code. The elevators would prioritize going up, and leave folks wanting to go down trapped on floors for 15 minutes. The cleaning crew kept changing the room thermostat without my permission. I asked for conditioner as it ran out, but was not provided any. I asked for regular coffee replacements, but they merely gave me tons of decaf and said they don’t have regular coffee. The gym was used as an alleyway for the service personnel to move luggage in and out of the building, very unprofessional, very distracting, and I actually had to pay more for this gym service. Finally, the cleaning crew was loud and I could here them having long personal conversations on their phones, even when my door was closed and I had a do not disturb sign hanging.