Hyatt Centric South Beach Miami

Hotellet har veldig god standard og flotte rom med vinduer fra tak til gulv. Flott bad og god seng. Veldig bra beliggenhet og tilgang til strand gjennom Loews hotell. Litt skuffet over bassengområdet.

Ett veldig fint hotell med en ypperlig beligenhet. Velger uten tvil dette hotellet igjen

Hotels.com customer service and website design sucks. I was comparing several different hotels, afterward I booked this one but I realized that they automatically chose a date for me. I immediately called the customer service to update my date. They kept telling me that no one answers the phone from generator Miami. I kept calling them 3 times, and they kept telling me no one picked up my phone. I even went to the hotel to make sure that they will pick the phone. Finally they told me that they rescheduled a date to talk to the manager, and told me that in my case they’ll refund me and cancel my reservation. Many after days later( more than they told me 24 hours) they told me generator rejected my request, which blamed all responsibilities to the hotel, and asking me AGAIN if I need to cancel it. I would like to get my full refund back and any other extra fee they charged. Don’t recommend to book any hotels from this web. They can’t provide efficient and honest customer service and can’t take responsibilities.

After checking out, the hotel charged me a minibar charge that I didn't use. And the hotel said it.So I called the hotel and they said they would cancel the card approval, but they still haven't solved it. I don't want to recommend this hotel to others.

Not a great beginning. The hotel didn’t give us the room we booked. When we went back to the lobby to advise that the booking was wrong, they told us they didn’t have any other rooms available. I checked online and found the same room at half the price we paid and showed it to them and then all of a sudden there was a room available. We didn’t ask for a discount, but let’s just say we’re not coming back.