HI New York City

Check-in guy totally ignored the note that I have someone put in by calling in prior to my stay. In-room temperature unit seemed to only work during the day ... it was freezing at night and the heater did not turn on. Tell the front desk, and you are given "instructions" on how to fix it, but in real that is only a temporary override that lasts for 30 min at best. The guy on duty at night really needs some training in hospitality, so that he is not giving guests all types of run around before sending someone. Why the initial setting had the heat target at 55 F is beyond my understanding ... all I know is that we ended up having to rely on a space heater to avoid catching colds.

I was just spending a few hours in the city, so it was perfect for my needs. A place to take a shower and rest for a little bit, clean and safe.

Very comfortable! The best part were the neat and clean spacious washrooms.The staff was very helpful- especially Sushma Prasad and the boy in the Afternoon.

i checked in at late night, however I noticed from the staff that i must register for membership for stay, how could it not notice when i booking?? I have to paid more usd18 with membership fee and need to fill the long blank form to register. Soooooo tired at late night for the traveller. The mixed dorm room were near the street, some noise from the street, luckily i got my ear-plug. The facility were great, large kitchen, more shower room, movie room and playroom as well. I specially like the taste of bagel from opposite street shop. The bad thing is too far from the sightseeing.

I had a very pleasant stay at the HI NYC Hostel. The rooms were clean. Bathrooms were as clean as you could expect. Staff was nice and respectful. My bunk mates were also nice. The mattress could have been a little better, but overall it exceeded expectations. I would highly recommend this property and would absolutely visit again.