The Plymouth South Beach

Great location and property was excellent.Loved the pool

Worst customer service I've experienced in a long time. I was actually a repeat customer who brought multiple parties to the hotel, but will never be back and will never recommend others stay there.

No question the service was excellent. The room was very nice and clean. Beds were very comfortable.

This is my first review. My stay was amazing upon arrival I received the warmest welcome with a complimentary glass of champagne the room and hotel was exactly as advertised the bed was super comfortable nice short walk to the beach my photos look like I took them from a magazine my one and only issue is that the parking is expensive as expected $42 per night but valet guys where nice tho I will definitely be back again.

Heated pool was great hit!! It was a little bit chilly when my family stayed there, but had no problem enjoying in the pool.

The hotel is great, especially for the price point. Only issues here was our AC in the room didn't work the whole week we were there. Every time I called to the front desk about it, they would send someone up and they would say they "fixed it" by pressing a couple buttons, but it never worked. The room was 79-80 degrees the whole time, which isn't the best to escape the Miami heat. Rooms are nice and well kept, the pool is cute but wish it had a hot tub. The bar service was INCREDIBLY slow, even when there was just one other person ordering. They either have a staffing issues with the amount of people at the hotel or their current bar employees just don't care about the consumer experience. The location of the hotel is nice, close to the beach and neighboring restaurants/hotels/bars. I like that it wasn't on the main South Beach strip. All and all, the place was nice, but not great.

Great customer service at the front desk, bell and valet!

Friendly, helpful staff. Could not check in early but they held my luggage and I went to the beach and used the chairs and umbrella. Bed was very comfortable.

Facilities and decor great. Blue Ribbon was exceptional. Front desk and manager at check in were rude, dismissive, and unhelpful - we requested adjacent rooms for kids, but instead got 2 rooms 3 floors apart. No apologies, no help, just a vibe of - there's nothing we can do so suck it up.

Wonderfully styled hotel with pleasant staff all round. The real test of customer service though is when things go wrong. When there were gremlins in the system that caused issues with billing after my stay, the hotel responded and sorted them out almost immediately. Top marks.