Hyatt House New York/Chelsea

The hotel appears to be relatively new judging by the fancy touch-screen elevator and fresh carpeting. The rooms are decent. I stayed in a King room that was comfortable. There was a small (repeat: small) accent chair in the corner of the room with a lamp that was perfect for reading. The bed was soft and the room was nice & warm. My only gripe was the clean factor. My sheets were clean and the carpet was clean however the bathroom needed TLC. The toilet had a discoloration in the bowl and worse yet there were cigarette (or weed?) ashes floating in the toilet when I arrived. The shower needs a thorough cleaning (& I couldn’t figure out how to turn on the overhead shower head). ALSO: the toilet is snug between the sink and the sliding door - it probably would be uncomfortable for someone dealing with obesity. But all in all it was a decent stay at a decent price.

I rented two rooms for 3 adults and two children, and they put everything with measure, soaps, towels etc, every day you had to ask them for something

Security is very rude. He did not practice social distancing nor had on a face mask when speaking to me. I felt very uncomfortable. Felt so uncomfortable I checked out in the middle of the night.

Great stay except for allergic reaction to the pillowcases. My face is now burned and super sensitive.

The room was adequate and the roof top had excellent views

I stayed a few times at this hotel and was always happy. No big oh ha but always clean and the staff is helpful. I recommend this hotel.

I was stolen and the stuff was very rude to me when I reported to them about. I wasn’t feel secure to stay for a night .

The hotel’s public spaces ( except for the lobby) are not air conditioned and the airco in the room cannot keep up The fan is blowing cold air (vent is above the bed) all the time creating a very uncomfortable environment. There was no coffee maker in the room. After we asked 3 times, it finally arrived after more than two hours. The fridge died (which was replaced) and then the dishwasher died. I suspect the drain was never cleaned so water could not be pumped out. It kept beeping for hours. No one switched it off. The room and the hotel are filthy and are not cleaned. We tried to reuse our towels but after 3 days they were far from fresh and all the garbage piled up. All because of COVID-19. But when we talked to other staff members, they informed us the hotel never really suffered because the National Guard stays in the hotel. I am sure they do not pay full price and Hyatt needs to save cost, but cutting all staff and amenities? Is that really necessary with almost full occupancy? Or was there a shrewd bean counter who felt that under the cover of COVID-19 they can squeeze out some extra dollars because the National Guard member don’t complain anyway. Who really cares, right? I don’t blame the staff. They were friendly and I am sure do what they can. When I complained at checkout, out, the staff member immediately zoned out. The management of this hotel is either extremely incompetent or does not care about their customers (probably both). I would avoid this hotel.

The views from room were amazing. Very clean and excellent breakfast in the mornings. Staff was very nice

A nice hotel in a great location close to MSG and Time Square. Also near Korea Town and Chelsea. Excellent breakfast with very well mannered staff despite being hit with numerous cancellations due to the Coronavirus. Front desk staff especially Tierra very helpful and professional,