I had a terrible experience with this hotel. I paid in advance for a specific room package, but when I arrived, they gave me a completely different room — one from a lower category. Despite the fact that the room I originally booked and paid for was more expensive, they didn’t refund the price difference.
On the first day, they admitted their mistake and told me they would pay me back. However, on the last day, they changed their minds and said they wouldn’t refund me after all. They even told me, “We’re afraid to call our manager because he is a very dominant person. We can't ask him if we can refund you or not.” Instead, they told me to send him an email myself. I did, but of course, I never received any reply.
They just took my money and ignored their responsibility. Can you imagine a business like that?
So here’s the truth: even if you pay for a specific room, you might not get it. They can put you in a cheaper one and keep the extra money you paid. This happened to me — I hope it doesn’t happen to you. I will never stay at this hotel again, and I won’t even walk past it.
