Suites et Hotel Helzear Etoile

Ines at the front desk was extremely helpful and polite. She went out of her way to arrange for our transportation to the Airport.

This hotel overall was amazing! The only thing we didn’t like was our room smelled like Salami really bad.

The fridge in my room wasn’t working, they told me they were go to change it but didn’t and my food got spoilt. Even after I complained about my food going bad, all they said was sorry without offering to replace it.

Had a wonderful stay at this location. Close to the Champs-Élysées and the Arc de Triumph and George V metro station, the location was excellent. Despite recent media reports about the yellow vest demonstrations - we were lucky to avoid them as demonstrations only seem to occur on a Saturday. Secure access to building via a code gave us additional comfort. The kitchenette was too small to do any cooking, and it is a shame that the coffee pods were not part of the rate (but considered an additional extra). The amount of light in the rooms could be improved. We did find it difficult to read at night time due to low lighting. Staff were excellent and very obliging, particularly Ines, who looked after us very well. All staff greeted us whenever we left our room or returned from a day of exploring.

The staff was very helpful and went above and beyond to ensure my stay was a good one.