Booked this place because of its 9.6 rating. Also booked another hotel in Tavira the next night for the same reason. Both hotels were excellent in terms of facilities, room quality etc, but this one really does stand out because of the staff. From the receptionist to the cleaner, to the staff in the restaurant, service was faultless and the difference with the next hotel was noticeable, despite both having the same rating. It wasn't that the staff at the next place were sub-standard, but they made noticeably less effort to make the experience special for customers. It really goes to show for me that a hotel isn't just the place, but the people who run it. Truly outstanding.