3HB Falésia Garden

We reserved a sea view property, but when I arrived I realised to see the sea I had to be on the balcony and looking over one side. If I had known I would have booked another property. By the way sea view is all partial at best and above the kitchen. See pic attached taken standing at the bedroom window They offered to change rooms but all were the same situation. Service was fine, they were genuinely kind and friendly, but alas this did not make up for what I felt was overpayment for a room that did not meet the standards advertised. No conditioner or washing up liquid in the room. Small things, but stupid to need to buy these. €10 euro deposit at reception to borrow a beach towel. Breakfast was ok. Not much by way of veg. Bar staff were nice.

The property was located close to the beach. My room had a kitchenette with all the glasses, plates, cutlery pots ,pans, kettle, microwave, small fridge. Kitchen table, Living room with tv and pullout couch. There was a huge sliding door that lead to a balcony with partial ocean views. Building #8. Bedroom had a comfortable bed and tv. Barhroom was clean and rain shower was amazing. I had purchased half board which included dinner. Dining area was overlooking pool and ocean views. Great food choices which changed every night. Buffet stations with meals being prepared at each station. Amazing atmosphere and friendly staff. Majority of staff spoke English. It was my birthday when I arrived and the hotel had decorated my bed with beautiful towel swans and some champagne. An excellent stay would definitely stay again. Highly recommended! Bruno was very welcoming at every encounter. Thank you for a fabulous experience.

Great , excellent location for a relaxing vacation

One if the worst customer experience I have ever received. Yo give you and idea, I put on 400k airline likes a year, travel all over the world. I have been at the most remote, to the most luxurious hotels in my time. This is by far the worst experience, they treat you like crap, show no interest to help or care about service.

Really well run hotel with great helpful staff and managers on the ground. Nothing was too much trouble and would highly recommend this hotel .

Great pool area with amazing views. Good entertainment for the day. Manager was very helpful and provided an excellent service.

First visit and won’t be the last. Staff are attentive without being intrusive, cleanliness is second to none. I would be very surprised if you couldn’t find something to eat as everything you could wish for is available. We didn’t eat at the hotel in the evening as there are plenty of very good restaurants just a 5-10min walk away and not expensive.

Great location to enjoy a relaxing time in the Algarve region

Stayed at Falesia Garden for a short family break. We were impressed as soon as we walked into reception, friendly welcome, given all the information regarding resort that we needed. We had booked an upgraded apartment and couldn't fault it, everything we needed, spotlessly clean and maid service was offered daily but we didn't need it every day. Breakfast was excellent, everything you could want and plenty of choice and very good service. We went to breakfast late every day and always plenty fresh food available, restaurant staff worked hard to make sure buffet well stocked and tables cleared quickly. Resort seemed quiet when we stayed , went to evening entertainment on two of nights we stayed, good service at bar and singers entertaining were good but just a few of guests there but it was end of season. I would recommend resort and would certainly return.