The receptionist does not understand English, when we arrived earlier, she said we can only check in after 3 pm. We were ok with the strict check in time. When we requested to let them keep out lug gages, the staff did not understand anything, and kept saying 3 pm. I was very frustrated and increased voice, then we left for booked visit and Casa Mila. Then the manager called multiple times even I ask him stop calling me and it is harrassing. He said he reported to police and he did not give any appology. During our three nights stay, there were no room arrangement, no cleaning, nothing. It was the worse accomodation expericence ever.