Concorde Hotel New York

The lack of room service made the experience a little unfavorable but it was quite understandable. Aside from that, the stay was very pleasurable.

Friendly and helpful staff!

Extremely loud construction noise. Every morning at 8-9am we would be woken up by jack hammering and drilling. We stayed on the 12th floor and could still hear the noise and could not sleep. No lobby entrance.anager Carlos was rude. Room and location were great!

Loved my stay. Will definitely come again and have already referred to my company. Will be much nicer once the lobby is redone and complete. It was a little inconvenient given the tight quarters in the lobby accommodating the construction.

The hotel is in a great location everything within walking distance.... there was a lot of maintenance going on which we were not notified about... there is no bar in the hotel either which was a little disappointing for us.. the staff however were unbelievably helpful ... really lovely staff... room was perfect with great space and very clean... would stay again when all the work is complete..

Hotel undergoing major renovations and construction. No lobby or real hangout areas and very noisy. Guests should be informed prior to booking.

Wifi could be better

I will start by saying I would stay at the Concorde Hotel again. The initial impression really set off alarm bells, but it turned out to be a great experience. Specifically, The entrance of the hotel is temporary, with scaffolding everywhere, and when you go to the lobby on the fourth floor to check in, it seems to be a temporary space that normally is a lounge area. Based upon other experiences with hotels in NY, I was prepared for the entire hotel to be under construction, and for the hotel room to be a complete mess. Actually, once I got past the check-in process, everything else was perfect. The room was clean, newly refurbished, had good air circulation, and had plenty of room for a NY hotel room. My experience with the staff was perfect, check out was efficient, and I had no other problems. That said, I have one issue, which is the additional $25 dollar per day "resort fee". This is nothing other than a way to display an artificially low price on the website, and it is my belief that Hotels.com should require FULL DISCLOSURE of all fees in the bottom line price shown for the hotel.

- very nice room and hotel - great staff - good location

We arrived at Noon and we’re told we’d have to pay a fee ($75, if I recall correctly) to get into a room right away. Otherwise, “Come back at 3 pm.” Traveling is always tiring and it would’ve been great to regroup and freshen up in the room before our afternoon meetings. The room was great and the bathroom was large and terrific, too. With a better arrival policy I’d happily rate the hotel a 10/10.