Chris did not disappoint -- he was very welcoming! The room was extremely small, and he did offer an upgrade for a fee. For the little time we'd be in the room, the cozy room was fine. I did not realize until after accepting the room that the toilet was mere inches from the wall, which means the only possible way to use it is by flipping your leg over the toilet to sit OR sit sideways. Upon arrival, I was informed by Chris that there'd be a $100 hold on my credit card. The surprise was the $10/day parking fee charged to my card. Also, the bed is comfy for one but, with a partner, the two of you tend to sink to the middle. Our window locks were open in the bathroom AND bedroom, so do look out for this. There are two missing window coverings eye-level on the outside of the front door, so I hung a towel over the V-hinge. Lastly, weatherstripping is missing on the headjamb portion of the front door, so there is about an inch of outdoor exposure.