This hotel is magnificent. The staff is always available, always polite, always professional. They speak different languages, and has tha marked on their nametags. The room was clean, sizeable and has aircondition. There are water and fruit in the room everyday that is complimentary. The breakfast has a nice buffet of fresh fruit, eggs, sausages, beans, toast, jam, etc. The area the hotel is located in is calm and silent, but at the same time only a few minutes walk to the closest underground station. We relocated to this hotel after having a horrible experience at The Brunel Hotel in London (do NOT go there) and they treated us very well. I will definitively use Park Grand London Kensington as my London hotel from now on. Thank you!