Catalonia Punta Cana - All Inclusive

Understaffed to deal with things that don't work such as room safe, internet, and tv. Very casual and unconcerned with fixing the issue. Beautiful beach but mismatched very worn and stained sun chairs. If it hadnt been a non-refundable, we would have left moments after arrival.

The food and service in the buffet restaurants could be better and the hotel could use a little TLC, but I was very satisfied for the price we paid. The activities and entertainment were good, very family orientated. Richard from the entertainment department was fantastic!

Excelente atencion lo mejor del hotel es su personal

We were talked into upgrading to a privileged deluxe room and we only upgraded because it was supplied to include room service 24-hours a day. Tithe first set of room keys they gave us did not work so the bell hop left us standing in the heat for 15-20 minutes while he drove back to front desk for new keys. When he returned, only 1 key worked so he told us we would need to walk bank to front desk to get a new key. The buffet food was AWFUL so we went by front desk to get new key and asked for bottled water to be sent to our room. They gave us 3rd new key and said water was on way to our room. We waited 3.5 HOURS for the water! Room service was very difficult to reach and for a 40 minute period of time, we were unable to reach anyone in room service, the front desk or the operator! We switched resorts less than 24 hours of arriving there. Horrible customer service and horrible food!