Catalonia Punta Cana - All Inclusive

We were talked into upgrading to a privileged deluxe room and we only upgraded because it was supplied to include room service 24-hours a day. Tithe first set of room keys they gave us did not work so the bell hop left us standing in the heat for 15-20 minutes while he drove back to front desk for new keys. When he returned, only 1 key worked so he told us we would need to walk bank to front desk to get a new key. The buffet food was AWFUL so we went by front desk to get new key and asked for bottled water to be sent to our room. They gave us 3rd new key and said water was on way to our room. We waited 3.5 HOURS for the water! Room service was very difficult to reach and for a 40 minute period of time, we were unable to reach anyone in room service, the front desk or the operator! We switched resorts less than 24 hours of arriving there. Horrible customer service and horrible food!

Very nice hotel but in general staff a little disappointing. We were a couple with infant. On arrival they tried to move us to another hotel and after 20mins arguing with them they finally found us a room. We called reception four times asking for a cot for the baby and each time we were told it would be sent witin 30mins but it never came. Finally (on our second day) the cleaner arranged the cot for us. Extremely disappointed in this service from a supposed 5 star hotel. We found staff at the Catalonia La Romana much better. The facilities and hotel are fab just let down by these issues. There was nothing in the immediate area and outside the resort there was quite a bit of rubbish on the beach. Food was good but not great and Italian doesn't allow kids.