I would like to give this hotel a five star rating, but i cannot. Here is the reason why. The location is great, the standard is great, its a huge hotel. Gym was one of the better i have seen (in a hotel that is). The pools are amazing and the poolbar is great. The rooms clean og nice service from the cleaning personel. The restaurants are great and the food excellent. We were a group of 12 people. All with all inclusive. 9 adult and 3 children. We wanted to surprice on in the group for his birthday, but it was not possible to store a cake or have it served unless we ordered it from the hotel. We wanted a great looking personal cake, so we had that custommade else where. No help from the staff whatsoever. Their "rules" are more important than anything else.
The hotel taxi transport to the aiport is around 116 euro. Double the price. So we just booked a taxi ride on the internet for 53 euro.
And in several occasions, the waiters were rude. One time two children (age 8-9, behaving, quiet) were eating breakfast in the "wrong" place. And even if they only had a few minutes left, they were kicked over to an other section of the restaurant.