Holiday Inn Express - New York City Chelsea

Ligger fint til. Stille. Gangavstand til det meste. Rene rom (det viktigste). Hyggelig betjening.

My group had 11 rooms (two beds) reserved through Hotels.com. Upon arriving after 11:00 PM the hotel was out of double rooms and we were left with 4 of our rooms of 4 people to sleep in one bed. In addition, we were told one of the rooms were not guaranteed even though I had the hotels.com confirmation print out. They managed to get rollaways in three of the rooms. However, that meant that the group leaders did not have rooms and had to be placed at another hotel for the night. It took more than 3 hours to get the reservations settled for the night with the group leaders arriving at their temporary hotel after 3:00 AM. The next day, the two leaders had to break away from our touring group to move the groups' belongings to the new rooms. We missed the afternoon activities to get the reservation corrected. The hotel apologized and did provide snack bags for the room. While I appreciate the gesture, this was not sufficient to make up for the disastrous check-in experience. Otherwise, the bulk of the reviews are accurate. The elevators are slow. They are often held on the first floor for the housekeeping staff while they move the laundry carts. We ended up utilizing the stairs heavily. Location is extremely convenient to the subway and in easy walking distance to many tourist attractions. This experience was not representative of my previous Holiday Inn visits. However, this will impact my future bookings.

toilet get clogged quite often in this hotel very noisy, can hear what is happening above, under and on sides. Breakfast area is very small and a real morning hunt for a seat is happening every morning. Location is great, but was if you're sensitive for noises, this may be an issue.

Great stay, good location, great breakfast, excellent service

Perfect for all my needs. Clean, conveniently located and staff were friendly. The only thing that could use improvement is the elevator, it's super slow, but you could always take the stairs.