APTBCN Super Balmes Guest House

1. At check-in time, the room was not ready, even though i came in much after the suggested check in time 2. There was a problem in the apartment, where the light switch kept on tripping and we (different people in the apartment) had to keep on resetting it 3. (This was the worst), At check-out, you guys absolutely refused to let me check out one hour later, ONE HOUR. And on top of that also refused to store the luggage for a couple of hours. As a result I just had to sit and wait in the foyer / lobby (where there are no chairs or anything to sit on) for two hours, sitting on the floor with my luggage till it was time to leave. This last thing, I just found really inconsiderate and pathetic 4. Its a room in an apartment with other guests also staying and 2 shared bathrooms. The bathrooms were almost always dirty and wet. I'm sure much consideration can be given to the cleanliness

Muy bien en general, súper recomendado

As you enter the premises, it had a foul door like a dead rat but once you get into the apt the door disappeared. The couch as you enter was a shiny gray. Would be better I think w a warmer color to greet you! The room was spartan but I loved the bathroom because it was the cleanest place of all. I didn’t know that it was a shared apartment. We were told to put our drinks in an specific place in a shared refrigerator. Yet our water kept disappearing.. our room’s veranda faced the back of bldgs so we never saw the sun. The room was so dark. I suggest that the black shade covering the ceiling lamp be changed to white or beige to give more light to the room. Also maybe add a magnifying mirror in the bathroom for putting make up. Beds were good. I requested more pillows but none given but they were prompt with other requests & very helpful by txt msgs & email. I wouldn’t mind staying there again if I could have a room fronting the street because the location is perfect & Mariana w her colleagues was an angel.

There was a very expensive late check-in fee (more expensive than the value of a night in the room) that was not listed on the booking prior to my reservation. When I contested it after making a non-refundable booking, the administration refused to entertain my request. The room faces a very busy street, as well, which made the room shake when some large vehicles drove by. I would not stay here again.

Amazing central location ! Very clean space and the guide was extremely helpful and attentive. We were able to visit all the places we had hoped to see a lot easier as he gave us a map and gave us direct instructions of how to get everywhere. The hotel is clean and safe