Cachet Boutique New York

Rooms are pretty small no window no coorperation by the staff as it was corona time they refused to cancel my booking for 5 nights or even change dates very inhuman

Very,very noisy,the walls was probably made of paper,we could hear every step,word,lift,window just heading to hallway,tons of dust under the table and bed,drilling in hotel at 10am,very poor breakfast,only positive is great localisation

Now we are back home, the hotel have taken an additional unauthorised payment from the card we used to pay our resort fees (not the room deposit), no reply from hotel yet so having to dispute through card company. Room was comfortable and all we needed seeing as we were hardly in it, bed comfortable, however the floors were quite dirty, and overall it was very dusty. Customer service at check in was good, however throughout there wasn’t much service with a smile. Breakfast was decent and good to have - toast/bagels/cereal etc, unfortunately not enough seating and often left waiting quite some time for plates/cutlery. Location is decent, but if I visited New York again I would stay a couple of blocks closer to the subway station. After a long day exploring, the walk from the subway to the hotel was that bit too much.

I loved the hotel. It had a beautiful scent that welcomed you as you walked through the front sloding glass doors. The front desk customer service was exceptional. They were kind and friendly. I appreciated their suggestions and the way they treated me.

Good size room and modern looking. look cleaned but noticed the bathroom mirrors hasn’t been cleaned in a while.When the bathroom mirrors steam up from a warm shower,you’ll see previous guest signatures. Room was next to a busy noisy street so expect a lot of cars. Convenient location to a lot of attractions.Hotel bar was great! We’ll stay here again

Any of the rooms do not have windows to the outside.

The location was perfect and easy walk to time square, theater district, bus terminal. The rooms was quite big and roomy, very clean, bathroom was an excellent size. The Staff where fantastic. Would recommend to all my friends and family to stay here.

The room was very nice and clean ... the only problem was our room was next to the elevator which made a lot of noise , and the bathrooms made a loud noise as well .... but other than that I love the room!!! will book again

I have to say that I was so pleasantly surprised with my stay. It’s close to Times Square which is definitely not one of my favorite places. I lived in nyc for 11 years and I was back for work for a couple days. This place is super clean. The staff was absolutely lovely and nice. I couldn’t recommend it more.

“Experience” fee is far too much for what you get. The hotel is also very noisy at night and lack of soundproofing of rooms makes this worse!