Got there at 2pm, as was the deal. The receptionist then told me there was no vacancies (I had booked three weeks earlier), and that I should have received a mail about it from the hotel. I had. Two hours earler, while busy working, so I hadn't seen it. Then she told me that I was booked at another hotel, and the mail also said that. Problem was, the address was wrong, so I had two taxi trips, with three pieces of luggage, on my own expence, before I found the hotel that they had booked for me. Problem was, the hotel hadn't been told. It took another 30 minutes, and then we were given the smallest room in the hotel. Not a bad room, but not exactly what I had paid for. Then, at four in the morning, a terrible noise suddenly appoeared and went on for 20 minutes. Couldn't sleep until it was over. Then, at 6am, it started again. We decided to get up and went for breakfast. At 8am, it started again, and now we fetched the hotel receptionist. He was very nice, and gave us another room, much bigger, thank you, and with a view out to the street. The rest of the stay was okay, but not by merit of the Marble Arch Suites. Avoid them.