Marlin Apartments London City - Queen Street

The accommodation was in a great location for access to the tube. Our washing/dryer machine wasn't working but as the complex wasn't as busy, as it's in the business district, the manager helped us out with another facility within the complex.

The apartment is close to Mansion House Tube Station which is very good. Nearby there are several restaurants and food markets as Tesco for example. The location quiet and the apartment has all the appliances needed.

Good Location. Very nice and helpful people .

Had a fantastic wedding anniversary weekend break. Such a great location. A well equipped apartment with a mod cons. And at a reasonable price for the location. Definitely recommend and will be returning.

The location was excellent and close to everywhere we needed. Many restaurants close by. Secure entrance to building so felt safe. Very friendly staff. Will stay here again when we return.

This property is described as an "upscale apartment" which is untrue. An accurate description would be a dated dormitory with no attention to basic details. The only positive elements are: (1) location, (2) equipped kitchen, (3) clean bed. After that it falls apart. The hallways smell AWFUL. There are automatic air fresheners on the walls, every few feet and they are disgusting. My first thought was, "what are they trying to cover up?" Once you're in your own room, you can't escape the smell, it seeps in. In addition to the unfortunate smell the hallway carpet is old and filthy. The front porch door doesn't shut fully unless it's locked. But the lock & key are rusted and don't work. I woke up on my last night to realize that the porch door had been opening and closing, due to the wind, all night. The front door has a bolt lock in addition to a chain lock. The chain lock is basically homemade. Whomever fashioned this system didn't cut the opening large enough to fit the chain. So you have to "tie" the chain shut if you'd like to use it (see photo). The lobby is extremely basic and the desk staff is rude, unhelpful and on their cell phones. If you'd like to leave a bag at the desk before/after check-in, you will move it yourself to a back exit with no security. The electrical room, next to my unit, had a broken door so it is essentially an open, creepy, unsafe oversight. In sum: stay anywhere else possible.

Charged £30 for leaving bags and changing in apartment that had been cleaned and prepared for clients 1 hr 45 mins before check in time. Asked to pay £54 for linen so we could use the sofabed in the apartment. Only 2 bath towels left in apartment for 4 adults booking. Miniature canisters used for administering illegal highs found in otherwise clean apartment. No response from Marlin Apartments to my complaints.

Studio apartment was comfortable and well supplied. Bed was very comfortable. No plug near a mirror for hair drying. We were disappointed that the elevator was out of service for a time but we were given help with our bags.

Entrance is via fob access, so 24/7. Room doors are key lockable, and you need to lock the door every time you leave: not obvious in these days of automatic lock mechanism. Rooms do not have air conditioning but a fan is provided. My bathroom ceiling extractor was very noisy with a red light on, so I was upgraded to from a studio to a one bedroom unit. Either were acceptable. The TV in the upgraded room needed a callout as there was a cable missing. The man was prompt in arriving and soon sorted the problem. The upgraded room was missing the fan! Tube access is great - the main reason for booking - with Mansion House and Cannon Street both being about 1 minute walk. It is handy for buses, but as the circle line was not operational when I was there, I decided to walk to Liverpool Street. It took only about 15 minutes. The fridge/freezer is an excellent size. Bottled water and 4 tea bags and 4 milk sachets are provided, along with a filter coffee cafeteiere sachet

Located right next to Mansion station, I was quite irritated by the noise and vibration from the Tube, particularly early in the morning and at late night.