My luggage didn't arrive with my flight, so I had to wait at the airport for two hours to collect it from the next flight that arrived in Guatemala. The time was 2 in the morning, and I called the hotel with small hopes of them being able to come and get me from the airport. However, the woman I spoke to was incredibly forthcoming and kind, and she drove out and picked me up at the airport, free of charge, even though it was in the middle of the night. Breakfast was served the following morning, and everyone there were all very nice and easy to talk to. The quality of the hostel itself is mediocre, but the service is outstanding and makes my stay at Guatefriends the best experience I've ever had with a hotel.