Arrived at 21.00 for a one-night stay, but had to wait almost 15 minutes for check-in even though the line was not vey big. Only one person handling check-in for non-platinum members. I have stayed at this hotel several times, but the hotel now feels old, big and outdated. Another disappointment was that the main restaurant was closed and had been that for several weeks. Options was simple dishes in the bar or the Bierstube in the cellar. In my room there was a minibar, but no content. A disappointing, overrated experience. Sorry Westin, but this is probably my last stay at your establishment.