Fairmont Barcelona Rey Juan Carlos I

Et flott hotell med god service og hyggelig personale. Fint bassengområde og veldig gode restauranter tilhørende hotellet. Absolutt et 5-stjerners hotell verdig. Eneste ulempen er distansen til sentrum, da det fort tar 20 minutter (13-15€) med taxi for å komme seg inn til sentrum, og enda 5-10 minutter til stranden. Da det er sagt, er det et godt kollektivt tilbud med både buss og trikk like ved. Dette vil også holde reisekostnadene nede, sammenlignet med taxi. Hotellet kan anbefales på det sterkeste, spesielt hvis man ikke har planer om å reise til byen eller stranden hver eneste dag under oppholdet. Da ville jeg i tilfelle ha valgt noe mer sentralt.

Treg innsjekking, arrogant og lite serviceinnstilt personale. Frokosten koster 30 Euro og er virkelig dårlig, ikke verdt en tredjedel av prisen. Kjempe skitne vinduer på rommet, man hadde nesten ikke sikt ut fordi det var så skittent. Overpriset hotell, overpriset mat og drikke på hotellet og langt under 5 stjerners standard. Vi måtte vente halvannen time på å få servering i bassengbaren. Omrdet rundt hotellet fantes ingenting i nærheten, det tar 20-30 minutt til fots å finne nærmeste butikk som selger vann.

Service at front Desk was disappointing - a group hotel Cleaning lady outstanding Service at BBQ great, finally a Cody place with great service

Superb hotel attentive staff but limited dining options and very expensive, non top of the range drinks.

Great hotel

Had all the usual comfort of a Fairmont hotel but found the hotel and hotel pools too big/noisy and very family orientated. Check out was very slow and being charged for car parking was a further unwelcome hassle.

This hotel should not be rated 5 Stars. It has not enough personnel to service all the rooms. Our check in took almost an hour. No bell boy to help with our bags. Not enough people at the front desk, to answer our calls and to service the room. Our shower was dirty with hairs all over it, we complained to the front desk. Air conditioning was not working well. Overall I would not recommend this hotel.

Good hotel however the restaurant needs to improve (small portions & expensive)

Not enough staff around. 45 mins to check out, very slow service

Service very mediocre. From time of check-in the staff was condescending. The doormen/concierge guys were also not very polite specifically Jordi. I called to ask for an Iron and was put on hold for while, after this it took more than 20 minutes for it to be delivered. I had to call again. By far the worst part of my experience was when at 1:30am a hotel staff walked into my room unannounced when I was sleeping and had set the DND setting. As a women traveler this was quite agitating and very worrisome. I had a terrible night after this, couldn't sleep because I did not feel safe inside my room. How is this possible in a 5 star property? On top of that I reported the incident and the Director of rooms who said would be in touch with me has not said even a word. I am quite shocked at the low level of service and poor follow up provided by this property.